IT Support & Infrastructure Engineer in Guildford

The Studio
We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do. Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel. It couldn’t be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience.

The Role
Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs. You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure. This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development.

As an Infrastructure Engineer, you will:

• Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks
• Maintain accurate, up-to-date records of hardware and software assets across the business
• Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices — escalating where appropriate
• Approach technical problems methodically and with initiative, finding effective solutions independently
• Troubleshoot basic network issues and support wider infrastructure projects
• Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online
• Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives
• Deliver basic Linux support as part of day-to-day operations

Requirements
What we’re looking to see on your CV:

• Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person
• Strong customer service skills – this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels
• A solid understanding of networking fundamentals, systems, and hardware
• A genuine enthusiasm for a career in IT and a desire to keep learning
• Excellent organisational and prioritisation skills, with the ability to manage a varied workload

Bonus points for:

• Any evidence of providing first line or technical support would be advantageous
• An IT-related qualification at college or university level or equivalent
• Any personal projects, certifications, or other evidence of technical curiosity - we'd love to hear about it

Benefits
What you can expect from us:

• International AAA game projects
• Access to cutting-edge hardware
• Great increasing holiday benefits including Christmas Shutdown
• Discretionary bonus scheme
• Private Healthcare Plan including dental and optical support, mental health, online GP
• Pension Plan
• Life Assurance
• Flu Jab Vouchers
• Regular Team Incentives and Social Events

A Few Things to Note
We're unable to provide visa sponsorship or relocation support for this role, so you'll need to be based in the UK with the Right to Work here. During your probationary period, this role is based on-site at our Guildford office five days per week. Hybrid working options will be discussed once probation has been successfully completed.