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- Tasks: Lead IT service delivery and align strategies for optimal business support.
- Company: Join Stellantis, a forward-thinking company committed to innovation and inclusivity.
- Benefits: Competitive salary, equal opportunity employer, and support for armed forces community.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Proven leadership in IT, project management experience, and strong stakeholder management skills.
- Other info: Exciting career growth opportunities in a collaborative and diverse workplace.
The predicted salary is between 60000 - 80000 £ per year.
The main mission is to align Information System (I.S.) and Business Strategies in terms of Platform and service delivery, ensuring I.S. remain fit for supporting Business adequately. Automation, cloud based solutions and integration with key industry partners and suppliers are part of the digital strategy and of Stellantis Financial Services. In a constant research of efficiency and cost savings across the company (mainly in Operations / Collections) the role directly assists reaching yearly targets fixed by Stellantis Financial Services senior management.
The main job responsibilities include:
- Provide expertise for implementing, managing and supporting Technical projects and Service desk activities for SFS UK.
- IT Security: accountable to apply the PSSIB (Information System Security Policy of Stellantis Financial Services) and respect and follow all security metrics such as PSAv3, backup, IT server patches. Acting as Deputy CISO (IT cyber security officer) for the IT Director.
- ASL (Access rights): act as guarantor of all IT profile across SFS UK, performing annual review (per department / per application), responsible for all duties segregation liaising with the Compliance Director.
- Audit: in charge of all audit missions and all audit IT recommendations. Entry point for external, local and HQ audit.
- Responsible for the I.S RUN Level 1 (Network connection, hardware, Phone system, building equipment, laptop...), including local helpdesk and dealer network related to Point of Sale applications. This includes the management and oversight of four IT server rooms (2 in Redhill and Cardiff each).
- Supplier assessment and management: in charge of all new supplier assessments related to IT security points and guarantor for all yearly reviews.
- Responsible for the coordination/management with internal/external suppliers to ensure that the IT Infrastructure and IT Security of Stellantis Financial Services meet requirements.
- Must ensure the implementation of central/local IT strategy within SFS UK.
- Propose changes to infrastructure, processes and working practices to foster an environment of continual service improvement.
The ideal candidate will have:
- Experience leading, managing and developing a team of technology professionals.
- Demonstrated leadership, relationship management and change management experience in large and complex matrix organisations.
- Worked in an international environment with non-native English speakers and remote teams.
- Professional experience in IT Projects implementation, undertaking an IT Architect or Technical Analyst role previously in addition to IT Project management.
- Strong customer and employee focus and demonstrated ability to meet requirements of business at a strategic and operational level.
- Experienced in Management of Senior Stakeholders and Corporate Governance.
- Ease in oral expression and experienced in leading decision committees.
- Professional experience in Technical Services / Service Desk activities.
- Strong understanding of Technical and IT processes.
- Interest in subject and desire to keep up to date with emerging technologies.
- Degree level or equivalent experience.
- Project Management qualification(s) (e.g. PRINCEII, AGILE).
- Experience in project or program management.
Head of Service Delivery in High Wycombe employer: Stellantis
Contact Detail:
Stellantis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Stellantis or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Stellantis Financial Services and their digital strategy. Knowing their goals and challenges will help you tailor your answers and show you're the perfect fit for the Head of Service Delivery role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in IT project management and service delivery, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stellantis.
We think you need these skills to ace Head of Service Delivery in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Service Delivery role. Highlight your experience in IT project management and service delivery, and don’t forget to mention any relevant qualifications like PRINCEII or AGILE.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership experience and how you’ve successfully managed teams in complex environments.
Showcase Your Technical Skills: Since this role involves a lot of technical expertise, make sure to list your skills clearly. Talk about your experience with IT security policies, cloud solutions, and any relevant tools you’ve used in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Stellantis
✨Know Your Tech Inside Out
Make sure you brush up on the latest trends in IT infrastructure, cloud solutions, and automation. Be ready to discuss how these technologies can align with business strategies, as this role is all about ensuring that I.S. supports the business effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in complex environments. Highlight your experience in managing senior stakeholders and driving change, as this will be crucial for the Head of Service Delivery position.
✨Understand the Security Landscape
Familiarise yourself with the PSSIB and other IT security policies relevant to Stellantis Financial Services. Be prepared to discuss how you would apply these policies and manage IT security metrics in your role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've managed crises or improved service delivery. This role requires a proactive approach to problem-solving, so be ready to share your strategies for fostering continual service improvement.