Director Fleet Care in Coventry

Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of employees around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

The Director – Fleet Care is a senior leadership position responsible for shaping and delivering Stellantis UK's Fleet Care and Uptime strategy. Leading a high-performing team, you will drive customer experience, operational excellence, service performance and strategic transformation across our passenger car and commercial vehicle fleet operations. A key part of the role is ensuring fleet customers receive outstanding support while maximising vehicle availability and service efficiency. You will work closely with senior stakeholders across the UK and Europe, influencing strategy, improving customer journeys and developing innovative solutions that strengthen Stellantis' position in the fleet market. This is a highly visible role requiring a strategic leader who can combine long-term vision with strong operational execution, bringing together multiple stakeholders, teams and partners to deliver exceptional results.

Key Benefits Include:

• Basic salary - £competitive
• Role‑specific Car Ownership Scheme
• 26 days’ annual leave plus paid bank holidays
• Additional days leave to be taken in the month of your birthday
• Competitive stakeholder pension scheme
• Group Income Protection (subject to policy terms)
• Employee wellbeing & assistance programme
• Subsidised gym at Coventry HQ
• Discounts with known Highstreet retailers via the Employee Benefits Hub
• ‘Friends & Family’ car discounts
• Recognition awards and engagement initiatives across the organisation
• Engagement groups (Women of Stellantis, Armed Forces Community, LGBTQ+, and more)

Are you the one?

We know great candidates don’t always meet every requirement. If this opportunity excites you and feels like a strong match, we’d love to hear from you.

You are likely to bring:

• Degree-level education desirable.
• Significant senior leadership experience within a complex, matrix-led organisation.
• Strong background in customer experience, aftersales, fleet operations, service delivery or related fields.
• Proven ability to lead large-scale operational change and transformation programmes.
• Exceptional stakeholder management and influencing skills, with experience engaging senior leaders and external partners.
• Strong commercial awareness and strategic thinking capability.
• A data-led approach to decision-making and performance improvement.
• Experience leading, coaching and developing high-performing teams.
• Excellent communication, presentation and relationship-building skills.
• Ability to balance strategic priorities with operational delivery in a fast-paced environment.
• Project management and regulated industry experience would be advantageous.

Job Deliverables:

• Lead and evolve the UK Fleet Care and Uptime strategy, ensuring a market-leading customer experience for fleet customers.
• Provide strategic leadership of new programmes focussed on reducing downtime, driving performance, innovation and continuous improvement.
• Serve as the critical link between Fleet Sales and Aftersales, driving cross-functional alignment to deliver an exceptional fleet customer experience and maximise long-term customer value.
• Develop and implement operating models, service standards and governance frameworks that support operational excellence.
• Drive customer satisfaction, service quality and vehicle uptime performance across all Stellantis brands.
• Build strong partnerships with dealer networks, suppliers, fleet customers and internal business functions.
• Use customer insight, operational data and performance trends to identify opportunities and deliver sustainable improvements.
• Lead, inspire and develop a high-performing Fleet Care and customer support organisation.
• Collaborate with UK, European and global stakeholders to shape future fleet care solutions and influence best practice.
• Ensure effective governance, compliance and risk management across all areas of responsibility.
• Champion a customer-centric culture that delivers measurable business and customer outcomes.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. We are committed to providing a safe and respectful working environment and operate a zero-tolerance approach to any form of disrespectful behaviour including bullying, harassment or retaliation.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process. Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application. At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.