At a Glance
- Tasks: Be the go-to person for customers, guiding them through their vehicle service journey.
- Company: Join Stellantis & You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, exclusive discounts, and generous holiday leave.
- Other info: Access to training opportunities and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while advancing your career.
- Qualifications: A valid UK driving licence and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Customer Advisor based in our Walton dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RR, United Kingdom.
Responsibilities:
- A full valid UK driving licence is required for this role.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell the additional work advised through the Vehicle Health Check process.
- Quote and sell Service Plans to retain customers within the group.
- Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
- Act as the go‑to person for customers with the following tasks:
- Estimate repair costs and times.
- Resolve concerns when we suggest repairs.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices and take payments.
About the Company:
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people, so we offer an industry‑leading benefits package alongside our competitive salary and bonus. The role offers an opportunity to advance your career in a premium manufacturer‑owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
Benefits:
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, breakdown, and tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 deals to help you save significantly.
- Family‑Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Access to counselling, practical information, and digital resources for wellbeing.
- Occupational Health: Commitment to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis & You UK employees.
- Personal Accident Insurance: Worldwide personal accident cover as part of the employee benefits package.
- Health Cash Plan: Allowing members to claim a percentage of daily health expenses to ensure comprehensive coverage.
- Training Opportunities: Access a range of training initiatives and e‑learning resources to support professional development.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our shared incentive plan.
- Paid Sick Leave: Upon completion of the probationary period.
Customer Advisor in Walton-on-Thames employer: Stellantis &You
Stellantis & You is an exceptional employer located in Walton-on-Thames, offering a dynamic work environment that prioritises employee growth and satisfaction. With an industry-leading benefits package, including a company car scheme, generous pension contributions, and extensive training opportunities, we empower our Customer Advisors to thrive in their roles while fostering a culture of support and well-being. Join us to be part of a prestigious automotive brand where your contributions are valued and rewarded.
