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- Tasks: Be the friendly face of our dealership, assisting customers and connecting them with our technicians.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Full UK driving licence required; customer service skills are a plus.
- Other info: Access training opportunities and enjoy a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles. In this role you will be an essential link between our customers and our technicians.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Service Personnel and their families are therefore encouraged to apply.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Benefits- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A full valid UK driving licence is required for this role.
About Us: Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
Senior Customer Advisor in Sheffield employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Senior Customer Advisor, you'll be the face of the dealership. Role-play common customer scenarios with friends or family to build confidence in handling concerns and providing updates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Advisor in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Advisor role. Highlight any customer service experience and your ability to communicate effectively, as these are key in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our dealership. Share specific examples of how you've handled customer concerns or improved customer satisfaction in the past.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who are excited about the opportunity to be a face of our dealership and connect with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stellantis &You
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Customer Advisor role. Familiarise yourself with the key responsibilities like communicating with customers, estimating repair costs, and resolving concerns. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being the face of the dealership, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to connect with clients and handle their concerns effectively.
✨Embrace Digital Tools
Stellantis is focusing on digitalisation, so be ready to discuss your experience with digital systems and processes. If you’ve used any relevant software or tools in previous roles, mention them. Showing that you can adapt to new technologies will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
