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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive commercial success.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Previous experience in a busy dealership and a passion for customer service.
- Other info: Access training opportunities and a supportive work culture focused on well-being.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Role Description: Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix. Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service. Adopt new digital systems and processes as part of our digitalisation strategy. Develop the skills, knowledge and career progression of team members. Optimise operational processes within the Customer Journey, such as Vehicle Health Checks. Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations. Make an impact across the department and whole dealership.
A day in the life: The beauty of the role of an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do. Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Let's Work Together: Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Aftersales Manager in Sheffield employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Stellantis and its values. Show us that you’re not just another candidate; demonstrate your passion for customer service and team development. Tailor your answers to reflect how you can drive performance in the workshop.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in busy dealership environments and how you’ve successfully led teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Stellantis family.
We think you need these skills to ace Aftersales Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in busy dealership environments and any leadership roles you've had. We want to see how your skills align with our need for excellent customer service and team development!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for aftersales and how you can drive performance in our dealership. Be sure to mention specific examples of how you've led teams to success in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've maximised efficiency or improved customer satisfaction in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about what we offer at Stellantis &You UK!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Stellantis and its brands. Understand their values, recent news, and what sets them apart in the automotive industry. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you foster a supportive environment and drive results.
✨Customer Service is Key
Since this role revolves around customer satisfaction, be ready to discuss your approach to delivering exceptional service. Share specific instances where you went above and beyond for customers, and how you plan to instil that same passion in your team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
