At a Glance
- Tasks: Lead the warranty team, manage claims, and ensure compliance with standards.
- Company: Join Stellantis &You, a top global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and generous holiday allowance.
- Other info: Access extensive training opportunities and enjoy a supportive work environment.
- Why this job: Be a key player in a dynamic team and make a real impact in the automotive industry.
- Qualifications: Minimum two years as a Warranty Administrator with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands. We are committed to fostering individual growth and recognising the hard work, flexibility, and commitment of our people, offering an industry-leading benefits package alongside our competitive basic salary.
An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our aftersales team. As a Warranty Administrator, you will be expected to lead the team and provide daily support, training, and mentoring.
Responsibilities:
- Regular reporting on performance of the warranty team
- Regular meetings and updates with the warranty team to identify and action any concerns
- Regular communication with Line Manager to update on performance or areas of concern
- Invoice warranty claims as a member of the warranty administration team
- Ensure all job cards are quality compliant with PSA standards
- Adhere to policies and procedures at all times
- Check claims to ensure all claims are paid accordingly
- Manage and file all paperwork correctly to assist with audits
- Carry out periodical audits as required to ensure compliance
- Manage all warranty debtors and discuss issues across all dealers
- Ensure all parts are returned and communicate parts returns required to relevant dealership
- Manage warranty parts return in a timely manner and ensure all returns are documented
- Coach technicians and customer advisors in processes and procedures
- Ensure job cards are correctly documented
- Bring attention of the Aftersales Manager to any issues in process or quality
- Regular update meetings with Aftersales Manager to improve warranty quality and performance
- Assist and support the Finance department in their duties as required by the Financial Controller
Qualifications:
We are looking for an experienced Warranty Administrator with a minimum of two years’ experience. You need to have strong communication skills and be comfortable speaking with people. Demonstrable experience using a Dealer Management System is essential; Autoline experience would be an advantage. Proficiency in Outlook, Word, and Excel is required. Experience in managing a team or supervisory skills would also be beneficial.
Benefits:
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover included
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services
- Pension: Generous employer pension contribution of up to 7%
- Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays
- Reward Gateway: Access to a comprehensive discount portal with over 500 deals
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions
- Employee Assistance Programme: Access to counselling and digital resources
- Occupational Health: Commitment to promoting physical, mental, and social well-being
- Personal Accident Insurance: Worldwide personal accident cover
- Training Opportunities: Access to training initiatives and e-learning resources
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group
- Health Cash Plan: Claim a percentage of daily health expenses
- Paid sick leave upon completion of probationary period
Warranty Administrator 2025 in Maidstone employer: Stellantis &You
Stellantis &You is an exceptional employer that prioritises the growth and well-being of its employees, offering an industry-leading benefits package that includes a generous pension contribution, company car scheme, and extensive training opportunities. With a supportive work culture that values flexibility and commitment, employees are encouraged to thrive in their roles while enjoying exclusive discounts and family-friendly policies. Located within a dynamic automotive environment, this role as a Warranty Administrator not only provides meaningful work but also fosters professional development and team collaboration.
