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- Tasks: Lead a dynamic workshop team to boost performance and customer satisfaction.
- Company: Join a manufacturer-owned dealership with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, bonuses, company car scheme, and generous leave.
- Other info: Access to training resources and a supportive workplace culture.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership is essential for success.
The predicted salary is between 30000 - 40000 £ per year.
Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix. Lead the behaviour of the customer facing team to maximise upsell whilst maintaining exceptional customer service. Adopt new digital systems and processes as part of our digitalisation strategy. Develop skills, knowledge and career progression of team members. Optimise operational processes within the Customer Journey, such as Vehicle Health Checks. Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations. Make an impact across the department and whole dealership.
Qualifications
To excel in this role you need to have previous experience working in a busy dealership environment.
Compensation
Base salary, a competitive performance bonus and the opportunity to work at a manufacturer owned dealership.
Benefits
- Company Car Scheme: up to two company branded vehicles with insurance, servicing and breakdown & tyre cover.
- Company Discounts on new cars and aftersales services.
- Employer pension contribution up to 7%.
- 22 days annual leave increasing to 26 with service, plus bank holidays.
- Single Private Medical.
- Reward Gateway discount portal.
- Enhanced maternity, paternity and adoption leave.
- Employee Assistance Programme.
- Occupational Health support.
- Personal Accident Insurance worldwide.
- Training opportunities and e-learning resources.
- Shared Incentive Plan to invest in Stellantis Group.
- Health Cash Plan.
Workshop Controller in London employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in dealerships. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digitalisation strategy. Show them you’re not just another candidate; you’re someone who’s ready to drive performance and embrace new systems.
✨Tip Number 3
Practice your customer service skills! Since this role involves leading a customer-facing team, be ready to demonstrate how you can maximise upsell while keeping customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in a busy dealership environment. We want to see how you've driven performance and maximised efficiency in your past roles, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the Workshop Controller role. Use keywords from the job description, like 'customer service' and 'digital systems', to show us you’re the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your skills and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stellantis &You
✨Know Your Numbers
Make sure you’re familiar with key performance indicators relevant to the workshop controller role. Brush up on metrics like efficiency rates, sold hours, and first-time fix percentages. Being able to discuss these figures confidently will show that you understand what drives success in a busy dealership environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Think about times when you’ve motivated your team to upsell while maintaining excellent customer service. This will demonstrate your ability to drive performance and develop your team's skills effectively.
✨Embrace Digitalisation
Familiarise yourself with the latest digital systems and processes used in the automotive industry. Be ready to discuss how you’ve adopted new technologies in previous roles and how you can contribute to the dealership's digitalisation strategy. Showing enthusiasm for innovation will set you apart.
✨Understand Compliance and Safety
Brush up on DVSA MOT regulations and health & safety standards relevant to the workshop environment. Be prepared to discuss how you ensure compliance in your current or previous roles. This knowledge is crucial for making a positive impact across the department and dealership.