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- Tasks: Be the go-to person for customers, guiding them through their automotive journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Fast-paced role with opportunities for career growth in a supportive environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Dynamic team atmosphere with a focus on personal well-being and development.
The predicted salary is between 30000 - 42000 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go‑to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: “No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
Let’s Work Together: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry‑leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our dealership as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer‑owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Benefits of a career with Stellantis &You UK: We consider Stellantis &You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:
- Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch: We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Customer Advisor in Leicester employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with friends or family to build confidence and improve your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues or improved processes. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Stellantis &You team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in automotive customer service and any relevant skills that match what we're looking for.
Show Your Passion: Let us see your enthusiasm for the automotive industry! Share any personal experiences or stories that demonstrate your love for cars and customer service in your application.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications without having to decipher complex sentences!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can get back to you quickly!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis and its brands. Familiarise yourself with common customer queries and the services offered. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Practice explaining complex information in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Emphasise Teamwork
Highlight your experience working in teams, as this role involves collaborating with colleagues across departments. Share examples of how you've successfully worked with others to achieve a common goal, especially in fast-paced environments.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about training opportunities or team dynamics.
