At a Glance
- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, exclusive discounts, and generous holiday leave.
- Other info: Access training opportunities and enjoy a supportive, inclusive workplace.
- Why this job: Advance your career in a premium environment while making a real impact.
- Qualifications: Experience as a Customer Advisor in the automotive industry is essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Advisor based in our Maidstone dealership: Cuxton Rd, Maidstone ME15 9YF, United Kingdom. A full valid UK driving licence is required for this role. Experience as a Customer Advisor in the automotive industry is required for this role.
About Us
Stellantis You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Maidstone dealership as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment.
As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis You customer journey. In this role you will also:
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor in Kent employer: Stellantis &You
Stellantis You is an exceptional employer located in Maidstone, offering a dynamic work environment where individual growth is prioritised. With an industry-leading benefits package that includes a company car scheme, generous pension contributions, and extensive training opportunities, employees are well-supported both personally and professionally. The inclusive culture and commitment to employee wellbeing make Stellantis You a rewarding place to advance your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kent
✨Tip Number 1
Get to know the company! Research Stellantis and its brands. Understanding their values and culture will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to communicate clearly with customers and colleagues. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your experience! Be ready to discuss your previous roles in the automotive industry. Highlight specific examples where you’ve excelled in customer service or resolved issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Stellantis family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor role. Highlight your experience in the automotive industry and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your experience aligns with our needs. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:As a Customer Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us know you can connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we offer!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding the brands Stellantis represents. Familiarise yourself with common customer queries and the services offered at the dealership. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Experience
Since experience as a Customer Advisor in the automotive industry is a must, be ready to discuss specific examples from your past roles. Highlight situations where you successfully resolved customer issues or upsold services, as this will demonstrate your capability and confidence in the role.
✨Practice Clear Communication
As a Customer Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer interactions to showcase your ability to communicate effectively with both customers and colleagues.
✨Embrace Digital Tools
With the shift towards digitalisation, be prepared to discuss your experience with digital systems and processes. If you've used any specific software or tools in previous roles, mention them. Showing that you're adaptable and tech-savvy will give you an edge in this increasingly digital landscape.
