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- Tasks: Engage with customers, manage service plans, and ensure smooth communication throughout their journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy company car access, generous pension contributions, and exclusive discounts.
- Other info: Dynamic team culture with excellent career development opportunities.
- Why this job: Be the vital link between customers and technicians in a fast-paced, rewarding environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 30000 - 40000 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: "No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily." We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Customer Advisor (South inner M25) in England employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South inner M25) in England
✨Tip Number 1
Get to know the company inside out! Research Stellantis and its brands, so you can chat confidently about their values and products during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with a friend or family member to get comfortable with the types of conversations you'll have.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues or improved processes. This will help you stand out as someone who can handle the fast-paced environment at Stellantis.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing benefits we offer, like the company car scheme and training opportunities.
We think you need these skills to ace Customer Advisor (South inner M25) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in the automotive industry and any relevant skills that match what we're looking for. This shows us you're genuinely interested and have put in the effort!
Show Off Your Communication Skills: Since you'll be interacting with customers daily, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Be Authentic: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for cars and customer service, and let us know why you want to join our team at Stellantis &You.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from our recruitment team!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis and its brands. Familiarise yourself with common customer queries and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or explained complex information simply. This will demonstrate your ability to connect with customers and colleagues alike.
✨Embrace Digital Tools
Since the role involves adopting new digital systems, be ready to discuss your experience with technology. Highlight any previous roles where you used digital tools to enhance customer service or streamline processes. Showing your adaptability will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Stellantis. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!