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- Tasks: Engage with customers, manage service plans, and ensure smooth operations in a fast-paced environment.
- Company: Join Stellantis, a leading global automotive manufacturer with a commitment to diversity and inclusion.
- Benefits: Enjoy a company car scheme, exclusive discounts, generous holiday, and a strong pension plan.
- Why this job: Be the face of our dealership, making a real impact on customer satisfaction every day.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Dynamic team environment with excellent career development opportunities and support for well-being.
The predicted salary is between 30000 - 40000 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor.
Benefits:
- Company Car Scheme: up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover.
- Company Discounts: exclusive discounts on new cars and aftersales services including MOT, body shop, parts, services, and tyres.
- Pension: up to 7% employer pension contribution.
- Annual Holiday: 22 days of annual leave increasing to 26 with continued service, plus bank holidays.
- Reward Gateway: access to a discount portal with over 500 deals.
- Family-Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: counselling and digital resources for wellbeing.
- Occupational Health: commitment to physical, mental, and social well-being for all employees.
- Personal Accident Insurance: worldwide personal accident cover.
- Training Opportunities: access to training initiatives and e-learning resources.
- Shared Incentive Plan: investment opportunity in the Stellantis Group.
- Health Cash Plan: claim a percentage of daily health expenses.
- Paid sick leave upon completion of probationary period.
Role Description:
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of the digitalisation strategy.
- Propose and sell additional work advised through the Vehicle Health Check process.
- Quote and sell Service Plans to retain customers within the group.
Additional Responsibilities:
- Estimate repair costs and times.
- Resolve concerns when recommending repairs.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices and process payments.
A Day in the Life: No two days are the same for a Customer Advisor. We’re part of a bigger team while being the face of the department, interacting with everyone in our Aftersales team daily. We greet customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast-paced and rewarding job, offering the opportunity to develop a career.
Customer Advisor (South inner M25) in Edgware employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South inner M25) in Edgware
✨Tip Number 1
Get to know the company! Research Stellantis and their values, especially their commitment to equal opportunity. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, clear communication is key. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with any digital tools mentioned in the job description. Being tech-savvy will give you an edge and demonstrate your readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Stellantis family.
We think you need these skills to ace Customer Advisor (South inner M25) in Edgware
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight your automotive experience and any customer service skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Customer Advisor, clear communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Stellantis!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge. Understand the latest trends in the industry, especially around digitalisation and customer service. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. This could be through resolving issues or providing updates, so think of specific instances to share.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would handle customer inquiries or complaints. This will help you demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the digital systems they use. This shows that you're not just interested in the job, but also in how you can grow within the company.