At a Glance
- Tasks: Engage with customers, estimate repairs, and manage service plans in a dynamic dealership environment.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Other info: Fast-paced role with excellent growth opportunities and a supportive team culture.
- Why this job: Be the vital link between customers and technicians while advancing your career.
- Qualifications: Experience in customer service and a full driving licence required.
The predicted salary is between 30000 - 42000 € per year.
Manufacturer owned dealership opportunity.
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life
"No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily."
We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags.
This is a fast paced and rewarding job, with the opportunity to develop a career.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisoryou will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Customer Advisor (South inner M25) employer: Stellantis &You
Stellantis &You UK is an exceptional employer that prioritises employee well-being and career development within a dynamic automotive environment. With a comprehensive benefits package including a generous pension scheme, company car options, and extensive training opportunities, employees are supported in both their professional and personal lives. The inclusive work culture fosters collaboration and growth, making it an ideal place for passionate individuals to thrive as Customer Advisors in the South inner M25 area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (South inner M25)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Customer Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Stellantis &You and understand their values and services. Be ready to discuss how your experience aligns with their customer-focused approach.
✨Tip Number 3
Show off your skills! If you get the chance, demonstrate your customer service abilities during the interview. Use examples from your past roles to highlight how you’ve resolved customer issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Stellantis &You team.
We think you need these skills to ace Customer Advisor (South inner M25)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor role. Highlight your experience in customer service and any automotive knowledge you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:As a Customer Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your CV or cover letter, let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis and its brands. Familiarise yourself with their latest models, services, and any recent news. This will show your genuine interest in the company and the role.
✨Practice Customer Scenarios
As a Customer Advisor, you'll be dealing with various customer situations. Prepare for role-play scenarios where you might need to resolve concerns or explain repairs. Practising these interactions can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since clear communication is key in this role, be ready to demonstrate your ability to convey information effectively. Use examples from your past experiences where you successfully communicated with customers or colleagues to resolve issues.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
