At a Glance
- Tasks: Engage with customers, manage service plans, and ensure smooth communication throughout their journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands like Jeep and Vauxhall.
- Benefits: Enjoy perks like a company car scheme, generous pension contributions, and exclusive discounts.
- Other info: Flexible working hours and a commitment to employee well-being make this a great workplace.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for career growth.
- Qualifications: Experience in customer service is preferred; a full driving licence is required.
The predicted salary is between 30000 - 42000 £ per year.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
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You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
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Prepare and explain invoices and take payments.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
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Customer Advisor employer: Stellantis &You
Join our dynamic team as a Vehicle Technician, where you'll not only service and repair vehicles but also enjoy a supportive work culture that prioritises employee growth through regular training and development opportunities. With benefits like a company car scheme, generous holiday allowance, and access to over 500 discount deals, we ensure our employees feel valued and rewarded in a safe and clean working environment. Located in a vibrant area, we foster a family-friendly atmosphere that encourages work-life balance and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis and its brands. Understanding the company's values, products, and customer service philosophy will help you connect better with potential customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Customer Advisor, you'll need to clearly convey information to customers and colleagues alike. Practising active listening and clear articulation can set you apart from other candidates.
✨Tip Number 3
Get comfortable with digital tools and systems. Since the role involves adopting new digital processes, showing that you're tech-savvy and willing to learn can make a strong impression on the hiring team.
✨Tip Number 4
Network within the automotive industry. Connecting with current or former employees of Stellantis can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've resolved customer issues or improved service in previous roles.
Highlight Digital Skills:Since the role involves adopting new digital systems, emphasise any experience you have with technology or digital tools. This could include CRM systems, online communication platforms, or any relevant software.
Show Enthusiasm for the Brand:Express your enthusiasm for Stellantis and its brands in your application. Research the company and mention what excites you about working for them, particularly in relation to their commitment to customer satisfaction and employee well-being.
How to prepare for a job interview at Stellantis &You
✨Know the Company and Its Values
Before your interview, take some time to research Stellantis and its commitment to equal opportunity and employee well-being. Understanding their values will help you align your answers with what they stand for.
✨Demonstrate Your Customer Service Skills
As a Customer Advisor, you'll be the face of the dealership. Be prepared to share specific examples of how you've successfully handled customer interactions in the past, showcasing your communication skills and problem-solving abilities.
✨Familiarise Yourself with Digital Tools
Since the role involves adopting new digital systems, it’s beneficial to mention any experience you have with similar tools or your willingness to learn. This shows that you are adaptable and ready to embrace the dealership's digitalisation strategy.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready can demonstrate your genuine interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Customer Advisor position.
