At a Glance
- Tasks: Join our Aftersales team as a Customer Advisor, guiding customers through their journey.
- Company: Stellantis &You is part of a global automotive leader with iconic brands like Jeep and Vauxhall.
- Benefits: Enjoy perks like a company car scheme, discounts, generous holidays, and wellness support.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
- Why this job: This role offers a dynamic environment with opportunities for career growth and customer interaction.
- Qualifications: A full valid UK driving licence and experience in automotive customer service are required.
The predicted salary is between 21600 - 28800 £ per year.
Customer Advisor based in our Sale dealership: 253 Washway Rd, Sale M33 4BL
- Base salary of up to £27,000
- A competitive bonus OTE £30,000
- A full valid UK driving licence is required for this role.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Sale dealership as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life of a Customer Advisor:
No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor in Sale employer: Stellantis &You
Stellantis &You is an exceptional employer located in Sale, offering a vibrant work culture that prioritises employee growth and well-being. With a competitive salary, comprehensive benefits including a company car scheme, generous holiday allowance, and extensive training opportunities, we empower our Customer Advisors to thrive in their roles while enjoying a fulfilling career in the automotive industry. Join us to be part of a supportive team that values your contributions and fosters a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Sale
✨Tip Number 1
Familiarise yourself with Stellantis &You's range of brands and services. Understanding the specific offerings of Abarth, Alfa Romeo, Citroen, and others will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Customer Advisor, you'll need to convey information clearly and effectively. Practising how to explain technical details in simple terms can set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability to digital systems. Since the role involves adopting new digital processes, being able to discuss your experience with technology and willingness to learn new systems will be a big plus.
✨Tip Number 4
Prepare to discuss customer satisfaction strategies. Think about how you would handle customer feedback and resolve concerns, as this is crucial for the role. Having examples ready can demonstrate your proactive approach to customer service.
We think you need these skills to ace Customer Advisor in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific examples of how you've successfully resolved customer issues or improved satisfaction in previous roles.
Highlight Communication Skills:Since clear communication is key for a Customer Advisor, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues, both verbally and in writing.
Show Enthusiasm for Digital Tools:Mention any experience you have with digital systems and processes, as the role involves adopting new technologies. Highlight your willingness to learn and adapt to new tools that enhance customer service.
How to prepare for a job interview at Stellantis &You
✨Know the Company and Its Brands
Before your interview, take some time to research Stellantis &You and its various brands. Understanding their values, mission, and the specific vehicles they offer will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Your Communication Skills
As a Customer Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've successfully communicated with customers in the past and how you would handle different customer scenarios.
✨Showcase Your Problem-Solving Abilities
Be ready to provide examples of how you've resolved customer issues or concerns in previous roles. Highlight your ability to think on your feet and propose solutions, as this is crucial for a Customer Advisor who needs to manage customer expectations and satisfaction.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how success is measured in the Customer Advisor position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
