At a Glance
- Tasks: Support customers and manage parts to keep our workshops running smoothly.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, training, employee schemes, and discounts at major retailers.
- Other info: Be part of a supportive team with excellent training and career growth opportunities.
- Why this job: Gain hands-on experience in the automotive industry while earning a salary.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 18000 - 25000 £ per year.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognising the hard work, flexibility, and commitment of our people so we offer an industry‑leading benefits package alongside our competitive basic salary and bonus.
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands‑on experience in the automotive industry as a Parts Advisor. As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and delivering first‑class customer service.
This program aims to provide a comprehensive understanding of the parts and after‑sales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Here at Stellantis &You, our benefits are so much more than just a salary. From day one you will have access to:
- 2‑year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in‑house trainer
- Employee Car Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
Role Description
In this role you will:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell‑up the additional work advised through the Vehicle Health Check process.
- Create a seamless parts and admin process.
- Receive in Parts from Hub via shipment processing.
- Monitor Parts Stock Levels and inform Hub if requires attention.
- Order Parts with the technicians on warranty or complex diagnostic repairs.
- Manage & Invoice Internal Job Cards for New & Used Cars.
- Chase back ordered parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction.
- Prepare Warranty Claims, Prior Approvals & Invoices.
- Assist with day‑to‑day running and maintenance of the workshop.
- Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation.
- Internal Authorisation, Invoicing & Status Updates with Workshop.
We believe in developing YOU, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Apprentice Parts Advisor in Croydon employer: Stellantis &You
Stellantis &You is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive apprenticeship programme that combines hands-on experience with competitive benefits. Located in a dynamic automotive environment, we provide extensive training opportunities, a supportive work culture, and unique perks such as an Employee Car Scheme and access to savings at major retailers. Join us to build a rewarding career while contributing to the success of our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Parts Advisor in Croydon
✨Tip Number 1
Get to know the company! Research Stellantis &You and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and parts management. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Stellantis &You family. Don’t miss out on this opportunity!
We think you need these skills to ace Apprentice Parts Advisor in Croydon
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars and the automotive industry shine through. We want to see that you're genuinely excited about becoming a Parts Advisor and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for someone who can communicate clearly and manage stock effectively, so showcase any relevant experience you have!
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep your tone professional in your written application. Use clear language and structure your thoughts well, as this reflects how you’ll communicate with customers and colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stellantis &You!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Familiarise yourself with Stellantis and its brands. Understand the role of a Parts Advisor and the importance of customer service in the automotive industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Parts Advisor, clear communication is key. Practice articulating your thoughts and ideas clearly. You might be asked to demonstrate how you would handle customer queries or work with colleagues, so think of examples from your past experiences that highlight your communication skills.
✨Embrace Digital Tools
Stellantis is focusing on digitalisation, so be prepared to discuss your comfort level with technology. If you have experience with any digital systems or processes, mention them. Showing that you're adaptable and willing to learn new tools will set you apart.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, training opportunities, and the company culture. This shows your enthusiasm for the role and helps you determine if Stellantis is the right fit for you.
