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- Tasks: Engage with customers, manage service plans, and ensure smooth communication.
- Company: Join a leading manufacturer-owned dealership with a commitment to diversity.
- Benefits: Enjoy company car access, generous pension contributions, and exclusive discounts.
- Why this job: Be the vital link between customers and technicians in a dynamic environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Fast-paced role with excellent career development opportunities.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.
Role Description
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: “No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.” We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our dealership as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer adviser you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Customer Advisor (South Outer M25) in Crawley employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South Outer M25) in Crawley
✨Tip Number 1
Get to know the company inside out! Research Stellantis and their values, especially their commitment to equal opportunity and support for the armed forces. This will help you connect with the team during your interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to communicate clearly with customers and colleagues. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with digital systems and processes, as they’re part of the job. Mention any relevant experience in your conversations to demonstrate you're ready to adapt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Stellantis.
We think you need these skills to ace Customer Advisor (South Outer M25) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in the automotive industry and any customer service skills that align with what we’re looking for at Stellantis.
Show Your Passion: Let your enthusiasm for the automotive world shine through! We want to see your passion for cars and customer service, so don’t hold back on sharing why you love this industry in your application.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point about your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Stellantis.
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their vehicles, services, and any recent news. This will show your genuine interest in the company and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts during the interview.
✨Emphasise Teamwork
Highlight your ability to work as part of a team. Share specific instances where you collaborated with colleagues to achieve a common goal. This aligns with the role's requirement of being part of a bigger team while also being the face of the department.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's culture, training opportunities, or the digitalisation strategy mentioned in the job description. This shows your enthusiasm and helps you assess if it's the right fit for you.