Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, estimate repair costs, and manage service plans.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy company car access, generous pension contributions, and exclusive discounts.
- Why this job: Be the vital link between customers and technicians in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced role with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family‑Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell‑up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go‑to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: "No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career."
Let’s Work Together: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry‑leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer‑owned environment. As a Customer Advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Customer Advisor (South inner M25) in Crawley employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South inner M25) in Crawley
✨Tip Number 1
Get to know the company inside out! Research Stellantis and its brands, so you can chat confidently about their values and products during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues or improved processes. Be ready to share these stories in your interview to demonstrate your value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Stellantis family right from the start.
We think you need these skills to ace Customer Advisor (South inner M25) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in the automotive industry and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills: As a Customer Advisor, clear communication is key! Use your application to demonstrate how you've effectively communicated with customers in the past. Share examples of how you’ve resolved issues or provided updates, as this will resonate with us.
Be Authentic: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for the automotive industry and why you want to work with Stellantis. Authenticity goes a long way in making a great impression.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis and its brands. Familiarise yourself with common customer queries and the services offered, so you can confidently answer questions during the interview.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it’s resolving concerns or providing updates. This will demonstrate your ability to connect with customers and colleagues alike.
✨Embrace Digital Tools
Since the role involves adopting new digital systems, be ready to discuss your experience with technology. Highlight any previous roles where you’ve used digital tools to enhance customer service or streamline processes, showing that you’re adaptable and tech-savvy.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice handling common scenarios, like estimating repair costs or explaining invoices, so you can showcase your problem-solving abilities and customer-centric approach.
