Used Car Sales Manager in Coventry

We are looking for an experienced Used Car Sales Manager to work alongside our sales team. You will have demonstrable sales experience along with excellent communication and planning skills and a passion for best‑in‑class customer service as well as the want to develop and grow team members to succeed.

Benefits:

• Company Car Scheme: up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
• Company Discounts: exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: generous employer pension contribution of up to 7%.
• Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, in addition to bank holidays.
• Reward Gateway: access to over 500 incredible deals.
• Family‑Friendly Policies: enhanced maternity, paternity and adoption leave provisions.
• Employee Assistance Programme: access to counselling, practical information, and digital resources.
• Occupational Health: commitment to maintaining the highest degree of physical, mental, and social well‑being for Stellantis &You UK employees.
• Personal Accident Insurance: worldwide personal accident cover.
• Training Opportunities: range of training initiatives and e‑learning resources.
• Shared Incentive Plan: opportunity to invest in the Stellantis Group.
• Health Cash Plan: insurance policy allows members to claim a percentage of daily health expenses.
• Paid sick leave upon completion of Probationary period.

Role Description:

• Plan, monitor, and maintain all relevant budgetary controls.
• Manage departmental deadlines and ensure high levels of customer satisfaction.
• Recruit, select, and onboard new talent.
• Develop and support your team to achieve both individual and business goals.

A Day in the Life:

We always kick off the day with a morning meeting. To get the most out of the team and set their day up right I believe that having interactive, fun meetings works best and this is what I like to bring to the table when I’m given the opportunity to carry out the meetings. I like to include refreshers such as product presentation and quizzes and use presentations to keep the team up to date with the latest Special Offers and New Car Releases. This usually helps wake the team up and get the positive mindset flowing. Once our showroom is looking neat and tidy with all POS displayed correctly, it’s down to business where I spend the day supporting the Sales Team to get the most out of their day giving them a hand in where they need it or helping them achieve a good quality sale with good quality customer service.

We get enquiries sent through to us from the hub and something I hold close to my heart is actioning every enquiry quickly with quality in order to get to the customer first and provide a top quality experience. A digital lead should be treated with the urgency of a customer standing in the showroom.

The sales side of things usually work in and around the admin tasks which consume a great portion of the day. This can include completing Profit and Loss sheets, maintaining and updating a delivery doc, calling customers cars off from the port, reporting financial forecasts to the management team, reporting registration forecasts to the Regional Operations Manager and the Brands, searching and obtaining stock for new customer orders and attending monthly meetings with the Brand’s directors. It’s important for us here at Manchester to ensure all the admin is right and in place so we can focus solely on selling the next car and looking after the next customer. With a Sales Admin background, I believe in a clear desk provides a clear mind helping us to function at 100% ability in the areas that we need to the most.

I stand by treating every customer like it’s your mother, father, brother, sister, auntie, uncle, grandparent or cousin. This way our team will go that extra mile for everyone they meet and provide the true Stellantis experience. It’s ideal to monitor the performance of the Sales Team to have keep them on the best possible path to maximise their ability as Sales Advisor so regular 1 on 1’s are carried out throughout the month.

Let’s Work Together:

Manufacturer owned dealership opportunity. Competitive commission structure.

Benefits of a Career with Stellantis &You UK:

• Company car scheme – up to two vehicles.
• Up to 7% Employer Pension Contribution.
• Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays.
• Exclusive retail discounts – through our Rewards Apps.
• Enhanced Maternity, Paternity and Adoption Leave.
• Employee Assistance Program.

Get in Touch:

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.