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- Tasks: Be the friendly face for customers, guiding them through their automotive journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Fast-paced role with opportunities for career growth in a supportive environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Dynamic team atmosphere with a focus on personal well-being and development.
The predicted salary is between 28800 - 43200 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family‑Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go‑to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
Let’s Work Together: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisory you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Benefits of a career with Stellantis &You UK: We consider Stellantis &You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:
- Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch: We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Customer Advisor (South Outer M25) in Coventry employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South Outer M25) in Coventry
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with friends or family to build confidence and improve your ability to handle various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor (South Outer M25) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight your automotive experience and customer service skills, as these are key for us at Stellantis. Use specific examples that showcase how you've excelled in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and why you want to join our team. Be sure to mention how you can contribute to our digitalisation strategy and enhance customer experiences.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, just like you’ll be doing with customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, products, and recent news. This shows genuine interest and helps you connect your experience to what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates, as these will highlight your ability to keep customers informed.
✨Embrace Digital Tools
Since the role involves adopting new digital systems, be ready to discuss your experience with technology. Share specific examples of how you've used digital tools in previous roles to enhance customer service or streamline processes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
