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- Tasks: Join us as an Apprentice Parts Advisor and gain hands-on experience in the automotive industry.
- Company: Stellantis &You, part of a global automotive leader with iconic brands.
- Benefits: Enjoy a competitive salary, employee car scheme, and exclusive discounts at major retailers.
- Why this job: Kickstart your career in a supportive environment while learning about parts and customer service.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Access to specialised training and opportunities for career growth in a dynamic workplace.
The predicted salary is between 800 - 1400 £ per month.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people, offering an industry leading benefits package alongside a competitive basic salary and bonus.
This program offers a unique opportunity for individuals to pursue a customer service apprenticeship whilst earning a salary by gaining hands-on experience in the automotive industry as a Parts Advisor. As a Stellantis &You Apprentice, you will develop the ability to build relationships with our internal and external customers, order, sell and manage stock control on a wide range of parts and accessories, ensuring our workshops run smoothly by ensuring the correct parts are available and delivering first-class customer service. This program aims to provide a comprehensive understanding of the parts and aftersales business which will provide you with a strong foundation to make informed decisions, manage our customers and contribute to the overall growth and success of our organisation.
Here at Stellantis &You, our benefits are so much more than just a salary. From day one you will have access to:
- 2-year fixed term contract
- Training at our dedicated Academy
- Specialised training sessions with our in house trainer
- Employee Car Scheme
- Employee Share Scheme
- Money savings at large retailers through the Reward Gateway
In this role you will:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Create a seamless parts and admin process.
- Receive in Parts from Hub Via Shipment Processing.
- Monitor Parts Stock Levels and Inform Hub if requires attention.
- Order Parts with the technicians on warranty or complex diagnostic repairs.
- Manage & Invoice Internal Job Cards for New & Used Cars.
- Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction.
- Prepare Warranty Claims, Prior Approvals & Invoices.
- Assisting with day to day running and maintenance of the workshop.
- Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation.
- Internal Authorisation, Invoicing & Status Updates with Workshop.
YOU deserves development in a supportive and engaging place to work with opportunities to stay up to date with the latest technologies.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award.
Apprentice Parts Advisor in Coventry employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Parts Advisor in Coventry
✨Tip Number 1
Get to know the company! Research Stellantis &You and its brands. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll need to chat with customers and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and get comfortable with the lingo.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital systems and processes that are relevant to the automotive industry. Being able to demonstrate your adaptability to new technologies can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen on joining the Stellantis &You family. Don’t miss out on this opportunity!
We think you need these skills to ace Apprentice Parts Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apprentice Parts Advisor role. Highlight any relevant experience or skills that match the job description, like customer service or stock management. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the automotive industry. Let us know why you’re excited about joining Stellantis &You and how you can contribute to our success.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’re the right fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, make sure you research Stellantis &You and their iconic brands. Familiarise yourself with their customer service approach and the role of a Parts Advisor. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Parts Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles or situations.
✨Demonstrate Your Customer Service Mindset
Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your commitment to excellent customer service, which is crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions about the apprenticeship programme and the company culture. This not only shows your enthusiasm but also helps you determine if Stellantis &You is the right fit for you. Questions about training opportunities or team dynamics can be great conversation starters.
