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- Tasks: Support customers and technicians, guiding them through the Stellantis &You journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension, and exclusive discounts.
- Why this job: Be part of a dynamic team in a fast-paced, rewarding environment.
- Qualifications: Experience in customer service and a full driving licence required.
- Other info: Great career growth opportunities and a commitment to employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life: “No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.”
Let’s Work Together: Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
Benefits of a career with Stellantis & You UK: We consider Stellantis & You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme - up to two vehicles
- Up to 7% Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch: We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Aftersales Support Advisor ( Coventry, London, Manchester) employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Support Advisor ( Coventry, London, Manchester)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Aftersales Support Advisor role at Stellantis.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your experience as a Customer Advisor and how you can contribute to the Stellantis team. Confidence is key!
✨Tip Number 3
Don’t forget to research Stellantis! Familiarise yourself with their brands and values. This will not only help you in interviews but also show your genuine interest in becoming part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from Stellantis &You.
We think you need these skills to ace Aftersales Support Advisor ( Coventry, London, Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Support Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since you'll be communicating with customers and colleagues, make sure your application reflects your strong communication skills. Use clear language and a positive tone throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis and its brands. Familiarise yourself with their vehicles, services, and any recent news. This will show your genuine interest in the company and the role.
✨Customer-Centric Mindset
Prepare to discuss how you’ve handled customer interactions in the past. Think of specific examples where you resolved issues or provided exceptional service. Stellantis values a strong customer focus, so highlight your ability to communicate clearly and effectively.
✨Digital Savvy
Since the role involves adopting new digital systems, be ready to talk about your experience with technology in customer service. Share examples of how you've used digital tools to enhance customer experiences or streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
