Call Centre Supervisor

An exciting new opportunity has come up here at our dealership. This is a great opportunity for you to become a key member of our parts team.

As a Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity.

You will be responsible for processing orders and customer complaints, planning, initiating and promoting CSI initiatives with the operating manager.

• Company Car Scheme: Enjoy access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
• Reward Gateway: Access our comprehensive discount portal boasting over 500 deals.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Access counselling, practical information, and digital resources.
• Occupational Health: Promote highest degree of physical, mental welfare for our employees.
• Personal Accident Insurance: Worldwide personal accident cover.
• Training Opportunities: E-learning resources and training initiatives.
• Shared Incentive Plan: Invest in the Stellantis Group through shared incentive plan.
• Health Cash Plan: Allow members to claim a percentage of daily health expenses.
• Paid sick leave upon completion of Probationary period.

Role Description

• Examine all major transactions weekly to determine and propose how customer service may be improved.
• In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
• Constantly monitor the quality of customer service, utilising all relevant market intelligence.
• Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
• Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
• Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
• Provide advice and assistance to team members.

To excel in this Customer Relations Coordinator position, previous experience in a Parts role within an automobile network is required, alongside a full driving licence and computer skills, including experience of operating word processing and database packages, email, and internet.

Stellantis is proud to be an equal opportunity employer.

We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.

Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career.

• Company car scheme - up to two vehicles.
• Up to 7% Employer Pension Contribution.
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays.
• Exclusive retail discounts through our Rewards Apps.
• Enhanced Maternity, Paternity and Adoption Leave.
• Employee Assistance Program.
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