At a Glance
- Tasks: Provide exceptional customer service and support in a fast-paced call centre environment.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Other info: Access training opportunities and enjoy a supportive work culture.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in automotive call centres or parts distribution is preferred.
The predicted salary is between 24000 - 36000 £ per year.
We’re ideally looking for an automotive call centre operative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet.
Working in this critical customer facing role, our call centre operatives are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: upon completion of Probationary period.
Role Description: Become an expert in our OE & Aftermarket products offerings to our customers. Good communication skills and telephone manner with the ability to sell and upsell products. Ensure accuracy of invoicing and estimating. Build relationships with customers aiming to win sales, improve margins and have excellent customer service. Ensure all calls are handled in a timely manner. Participate in promotions and campaigns. Utilise relevant business data to understand the opportunities across all customer types and products. Be aware of current business processes and suggest improvements to increase efficiency and service. Support the development and implementation of strategies to improve profitability and efficiency. Provide technical & logistical assistance as well as handling all customer requests.
A Day in the Life: A day in the life…. No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along.
Let's Work Together: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
An exciting new opportunity has come up here at Midlands/North Parts Hub. This is a great opportunity for you to become a key member of our busy parts hub. As a Call Centre Operative you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers' needs are met.
Benefits of a career with Stellantis &You UK: We consider Stellantis &You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being.
Call Centre Operator - Midlands/North employer: Stellantis &You
Join our dynamic team as a Vehicle Technician, where you'll not only service and repair vehicles but also enjoy a supportive work culture that prioritises employee growth through regular training and development opportunities. With benefits like a company car scheme, generous holiday allowance, and access to over 500 discount deals, we ensure our employees feel valued and rewarded in a safe and clean working environment. Located in a vibrant area, we foster a family-friendly atmosphere that encourages work-life balance and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Midlands/North
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stellantis &You. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stellantis &You before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Operator - Midlands/North
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stellantis &You:Your cover letter is your chance to shine! Tell us why you want to work at Stellantis &You specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stellantis &You!
How to prepare for a job interview at Stellantis &You
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
