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- Tasks: Be the friendly face for customers, guiding them through their automotive journey.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension contributions, and exclusive discounts.
- Why this job: Fast-paced role with opportunities for career growth in a supportive environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Dynamic team atmosphere with a focus on personal well-being and development.
The predicted salary is between 28800 - 43200 £ per year.
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.
Role Description: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.
Let’s Work Together: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Benefits of a career with Stellantis &You UK: We consider Stellantis &You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch: We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Customer Advisor in Bristol employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with friends or family to build confidence and improve your responses.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the fast-paced environment at Stellantis &You.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our values at Stellantis. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: As a Customer Advisor, clear communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by sharing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, make sure you brush up on your automotive knowledge. Understand the products and services Stellantis offers, especially those related to customer service and aftersales. This will show that you're genuinely interested in the role and can engage in meaningful conversations.
✨Practice Your Communication Skills
As a Customer Advisor, clear communication is key. Practice explaining complex ideas simply and concisely. You might want to role-play with a friend or family member, simulating customer interactions to build your confidence and ensure you can handle questions about repairs and services smoothly.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss these during the interview, as Stellantis values candidates who can think on their feet and provide solutions to customer concerns.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how Stellantis measures success in the Customer Advisor role. It shows you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
