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- Tasks: Lead a dynamic workshop team to deliver exceptional customer service and maximise efficiency.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, competitive salary, generous pension, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership and a passion for customer service are essential.
- Other info: Access extensive training opportunities and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our dealership team. As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.
Benefits:
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
Let's Work Together:
Location: Base salary of up to £XXk. A competitive performance bonus OTE £XXk. Manufacturer owned dealership opportunity.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Benefits of a career with Stellantis & You UK:
- Company car scheme - up to two vehicles
- Up to 7% Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch. We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Workshop Controller in Birmingham employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opening at a dealership.
✨Tip Number 2
Prepare for interviews by researching the dealership and its values. Show them you’re not just another candidate; you’re genuinely interested in their team and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in a busy dealership environment and how you’ve driven performance in past roles. Confidence is key, so make sure you can articulate your achievements clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Workshop Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in a busy dealership environment and any leadership roles you've had. We want to see how you can drive performance and deliver exceptional customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your enthusiasm for developing a team and maximising efficiency.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have with digital systems and processes. We’re keen on candidates who can adopt new technologies as part of our digitalisation strategy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Stellantis &You!
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the dealership and its brands. Familiarise yourself with their values, recent news, and any specific services they offer. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight how you can engage and motivate others to achieve exceptional customer service.
✨Emphasise Customer Service
Exceptional customer service is key in this role. Be ready to discuss your approach to handling customer complaints and how you ensure a positive experience. Share specific instances where you went above and beyond for a customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's digitalisation strategy or how they measure success in the workshop. This shows your enthusiasm for the role and helps you understand if it's the right fit for you.