At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive commercial success.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, generous pension, and exclusive company discounts.
- Other info: Access training opportunities and a supportive work culture focused on wellbeing.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Previous experience in a busy dealership and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of probationary period.
Role Description: Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix. Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service. Adopt new digital systems and processes as part of our digitalisation strategy. Develop the skills, knowledge and career progression of team members. Optimise operational processes within the Customer Journey, such as Vehicle Health Checks. Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations. Make an impact across the department and whole dealership.
A day in the life: The beauty of the role lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we are on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do. Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
An exciting new opportunity has come up here at our dealership. This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Aftersales Manager in Birmingham employer: Stellantis &You
Stellantis &You is an exceptional employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including generous pension contributions, extensive training opportunities, and family-friendly policies. Our dynamic work culture fosters teamwork and individual development, ensuring that every team member feels valued and empowered to excel in their roles. Located within a manufacturer-owned dealership, this role as an Aftersales Manager provides a unique opportunity to lead a dedicated team while delivering outstanding customer service in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in aftersales. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales management. Think about how you can showcase your passion for customer service and team development. We want to see you shine!
✨Tip Number 3
Don’t forget to research Stellantis and its values! Understanding their commitment to customer satisfaction and employee wellbeing will help you align your answers during interviews. Show them you’re a perfect fit!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities directly from us at Stellantis.
We think you need these skills to ace Aftersales Manager in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and team development shine through. We want to see how you can bring that energy to our dealership!
Tailor Your Experience:Make sure to highlight your previous experience in a busy dealership environment. We’re looking for specific examples of how you've driven performance and maximised efficiency in your past roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the Aftersales Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stellantis.
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially in aftersales. Familiarise yourself with Stellantis' brands and their unique selling points. This will show that you're genuinely interested and prepared to contribute to the team.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, improved performance, or enhanced customer satisfaction. Highlighting these skills will demonstrate your capability to drive results.
✨Emphasise Customer Service Excellence
Since this role revolves around providing exceptional customer service, be ready to discuss how you've handled challenging customer situations in the past. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the dealership's culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if this is the right fit for you.
