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- Tasks: Lead a dynamic team to enhance customer service and drive commercial success.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, generous pension, and exclusive discounts.
- Other info: Access extensive training opportunities and a comprehensive health cash plan.
- Why this job: Make a real impact in a supportive environment focused on growth and innovation.
- Qualifications: Experience in a busy dealership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Benefits:
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
- Manufacturer owned dealership opportunity.
About Us:
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
An exciting new opportunity has come up here at our dealership. This is a great opportunity for you to become a key member of our dealership team. As an Assistant Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Assistant Aftersales Manager employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Stellantis and its brands. Understand their values and what they look for in an Assistant Aftersales Manager. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. Focus on your experience in busy dealership environments and how you've provided excellent customer service. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stellantis family. Good luck!
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and team development right from the start. Use your application to highlight any relevant experiences that showcase your passion for aftersales and how you’ve made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Assistant Aftersales Manager role. Highlight your experience in busy dealership environments and any specific achievements that align with the job description. We want to see how you can drive performance and enhance customer journeys!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Stellantis &You
✨Know Your Aftersales Stuff
Brush up on your knowledge of aftersales processes and customer service best practices. Be ready to discuss your previous experience in a busy dealership environment and how it has prepared you for this role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight any specific strategies you've used to drive performance and improve customer satisfaction, as this will resonate well with the interviewers.
✨Embrace Digitalisation
Familiarise yourself with the latest digital systems and processes in the automotive industry. Be prepared to discuss how you can adopt and implement these technologies to enhance operational efficiency and customer experience.
✨Ask Thoughtful Questions
Prepare insightful questions about the dealership's goals, team dynamics, and the company's approach to employee development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.