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- Tasks: Lead a team to deliver exceptional customer service and drive commercial success in a busy dealership.
- Company: Join Stellantis, a manufacturer-owned dealership committed to diversity and equal opportunity.
- Benefits: Enjoy a company car scheme, generous annual leave, and exclusive retail discounts.
- Why this job: Make a real impact by fostering a motivated team and enhancing customer experiences.
- Qualifications: Previous experience in a dealership environment and strong leadership skills.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
We offer a diverse range of benefits to support your personal well-being:
- Company car scheme - up to two vehicles
- Up to 7% Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
Aftersales Manager employer: Stellantis &You
Contact Detail:
Stellantis &You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stellantis and their values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success in aftersales.
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous experience in busy dealership environments and how you've successfully led teams. Highlight specific examples that demonstrate your ability to drive customer satisfaction and commercial success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stellantis family and ready to take on the challenges of the role.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how you can bring that enthusiasm to the Aftersales Manager role and inspire your team.
Tailor Your Experience: Make sure to highlight your previous experience in a busy dealership environment. We’re looking for specific examples of how you've contributed to commercial success and customer satisfaction in your past roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Stellantis.
How to prepare for a job interview at Stellantis &You
✨Know Your Stuff
Make sure you brush up on your knowledge of the dealership environment and the specific role of an Aftersales Manager. Familiarise yourself with Stellantis' values and how they align with your own experience in customer service and team development.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead a team effectively. Think about times when you've motivated staff or improved team performance, as this will resonate well with their focus on fostering a supportive environment.
✨Understand KPIs
Since monitoring Key Performance Indicators is a big part of the role, be ready to discuss how you've used KPIs in the past to drive success. Bring specific examples of how you've streamlined processes or improved customer satisfaction based on data.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to customer feedback or how they support their team members. It shows you're genuinely interested in the role and the company culture.