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For Companies At a Glance
- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and exclusive discounts on vehicles.
- Why this job: Advance your career in a premium environment while making a real impact on customer satisfaction.
- Qualifications: Experience as a Senior Customer Advisor in the automotive industry is essential.
- Other info: Access extensive training opportunities and enjoy a supportive, family-friendly workplace.
The predicted salary is between 36000 - 60000 £ per year.
This role is based in our Sheffield dealership: 615 Penistone Rd, Hillsborough, Sheffield S6 2GAA. A full valid UK driving licence is required for this role.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: Upon completion of Probationary period.
Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Sheffield dealership as we’re on the lookout for a Senior Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
In this role you will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together
We are looking for an experienced automotive Senior Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Senior Customer Advisor in Sheffield employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Advisor in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis &You. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and its brands. Knowing the ins and outs of the company will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 3
Practice your customer service skills! As a Senior Customer Advisor, you'll need to communicate effectively with customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Senior Customer Advisor in Sheffield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being a Senior Customer Advisor with us!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your relevant experience and skills that match what we’re looking for in a Senior Customer Advisor. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand, so avoid jargon and keep it simple.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on Stellantis &You and its brands. Familiarise yourself with their values, products, and services. Being able to discuss how your experience aligns with their mission will show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
As a Senior Customer Advisor, you'll need to demonstrate excellent communication skills. Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Digital Talk
With the company's focus on digitalisation, be prepared to discuss your experience with digital systems and processes. Highlight any relevant tools or software you've used and how they improved your efficiency or customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
