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For Companies At a Glance
- Tasks: Be the vital link between customers and technicians, ensuring a smooth aftersales experience.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, bonuses, company car scheme, and extensive employee benefits.
- Why this job: Advance your career in a premium environment while making a real impact on customer satisfaction.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
- Other info: Dynamic team culture with opportunities for professional growth and development.
The predicted salary is between 28800 - 39600 £ per year.
Aftersales Advisor based in our Sheffield dealership: 615 Penistone Rd, Hillsborough, Sheffield S6 2GA. A competitive bonus OTE of up to £33.3k. A full valid UK driving licence is required for this role.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people.
Benefits:
- Company Car Scheme: Access to up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services.
- Pension: Generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway: Access to a discount portal with over 500 deals.
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Access to counselling and digital resources.
- Occupational Health: Commitment to promoting physical, mental, and social well-being.
- Personal Accident Insurance: Worldwide personal accident cover.
- Training Opportunities: Access to training initiatives and e-learning resources.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
- Health Cash Plan: Claim a percentage of daily health expenses.
- Paid sick leave: Upon completion of probationary period.
Customer Advisor Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. As a customer advisor, you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
An Aftersales Advisor will also:
- Create a seamless parts and admin process.
- Receive in Parts from Hub Via Shipment Processing.
- Monitor Parts Stock Levels and inform Hub if requires attention.
- Order Parts with the technicians on warranty or complex diagnostic repairs.
- Manage & Invoice Internal Job Cards for New & Used Cars.
- Chase Back Ordered Parts and ensure all relevant customer care cases and mobility claims are in place.
- Prepare Warranty Claims, Prior Approvals & Invoices.
- Assist with day to day running and maintenance of the workshop.
- Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation.
- Internal Authorisation, Invoicing & Status Updates with Workshop.
We are looking for an experienced automotive Aftersales Advisor. Stellantis is proud to be an equal opportunity employer, committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Aftersales Advisor in Sheffield employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research Stellantis &You and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that Aftersales Advisor position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and automotive knowledge. Think about scenarios where you've excelled in similar roles and be ready to share those experiences to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stellantis &You family. Good luck!
We think you need these skills to ace Aftersales Advisor in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Advisor role. Highlight any relevant experience in customer service or automotive sectors, and don’t forget to mention your full valid UK driving licence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you can contribute to our team at Stellantis &You. Keep it concise but impactful.
Showcase Your Skills: In your application, be sure to showcase skills that align with the job description, like communication, organisation, and problem-solving. We want to see how you can be the key link between our customers and technicians!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, products, and the aftersales process. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Skills
As an Aftersales Advisor, you'll be the bridge between customers and technicians. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to resolve issues efficiently.
✨Be Ready for Technical Questions
Expect some technical questions related to parts management and warranty processes. Brush up on basic automotive knowledge and be prepared to discuss how you would handle specific scenarios that may arise in the workshop.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
