Senior Customer Advisor in Sale

Overview

Senior Customer Advisor role at Stellantis &You UK. This position is based at the Sale dealership: 253 Washway Rd, Sale M33 4BL, United Kingdom.

This role is suitable for candidates who are the link between customers and technicians, guiding each customer through the Stellantis &You customer journey. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment.

Responsibilities

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

Qualifications

• Current BSc Business and Management student or HR Industrial Placement student (as per the job title).
• Full valid UK driving licence required for this role.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

• Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Generous employer pension contribution of up to 7%.
• Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our discount portal with over 500 deals.
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Counselling and practical information resources.
• Occupational Health: Focus on physical, mental, and social well-being.
• Personal Accident Insurance: Worldwide personal accident cover.
• Training Opportunities: Various training initiatives and e-learning resources.
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our plan.
• Health Cash Plan: Insurance coverage for health-related expenses.
• Paid sick leave (probationary period applies).

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Motor Vehicle Manufacturing

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.