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For Companies At a Glance
- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, company car scheme, discounts, and generous holiday leave.
- Why this job: Advance your career in a premium environment while making a real difference for customers.
- Qualifications: Experience as a Customer Advisor in the automotive industry is preferred.
- Other info: Dynamic team culture with excellent training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: Upon completion of Probationary period.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Nottingham dealership as we are on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment.
As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey. A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor in Nottingham employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Nottingham
✨Tip Number 1
Get to know Stellantis &You! Research our brands and values so you can chat confidently about how you fit into our team. Show us you're not just another applicant, but someone who genuinely cares about our customers and the automotive world.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be the bridge between our customers and technicians. Role-play with a friend or family member to nail down how to explain complex info in a simple way. We want to see you shine in those conversations!
✨Tip Number 3
Be ready to embrace digital tools! Familiarise yourself with any new systems we use. If you can show us that you're tech-savvy and adaptable, you'll stand out as a candidate who can help drive our digitalisation strategy forward.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're proactive and serious about joining our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your relevant experience and skills that align with what Stellantis &You is looking for, like communication and customer service abilities.
Show Your Passion: Let your enthusiasm for the automotive industry shine through in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and helping customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Stellantis &You and its brands. Research their values, recent news, and what sets them apart in the automotive industry. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or explained complex information simply – these stories will highlight your suitability for the role.
✨Embrace Digital Tools
Stellantis &You is focusing on digitalisation, so be ready to discuss your experience with digital systems. If you’ve used any customer relationship management (CRM) tools or other digital platforms, mention them. Show that you’re adaptable and eager to learn new technologies.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, ask about the team culture or opportunities for professional development. This shows you’re serious about joining their team.
