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For Companies At a Glance
- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, bonuses, company car scheme, and extensive discounts.
- Why this job: Advance your career in a premium environment while making a real difference for customers.
- Qualifications: Experience as a Customer Advisor in the automotive industry is essential.
- Other info: Access training opportunities and enjoy a supportive, inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
Customer Advisor based in our Newport dealership: Newport Retail Park, Seven Stiles Ave, Newport NP19 4QR. A competitive bonus OTE of up to £33.5k. A full valid UK driving licence is required for this role.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: Upon completion of Probationary period.
Customer Advisor Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Newport dealership as we are on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor in Newport employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Newport
✨Tip Number 1
Get to know the company! Research Stellantis &You and its brands. Understanding their values and culture will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Advisor, clear communication is key. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Stellantis &You family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to mention your full valid UK driving licence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you can contribute to our team at Stellantis &You. Keep it friendly and professional.
Showcase Your Communication Skills: As a Customer Advisor, clear communication is key. In your application, demonstrate your ability to communicate effectively with both customers and colleagues. Share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you understand Stellantis &You and its brands. Familiarise yourself with their values, products, and services. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Practice articulating your thoughts and experiences clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or upselling services.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Customer Advisor, like handling customer complaints or explaining repair costs. Prepare your responses to these situations, demonstrating your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
