Warranty Administrator in Manchester

We are looking for an experienced Warranty Administrator with a minimum of two years’ experience as a Warranty Administrator. You need to have strong communication skills and be willing and comfortable speaking with people. Demonstrable experience using a Dealer Management System is required; Autoline experience would be an advantage. You should also be able to work with Outlook, Word and Excel. Experience managing a team or supervisory skills would also be beneficial.

Responsibilities

• Regular reporting on performance of the warranty team
• Regular meetings and updates with the warranty team to identify and action any concerns
• Regular communication with Line Manager to update on performance or areas of concern
• Invoice warranty claims, as a member of the warranty administration team
• Make sure all job cards are quality compliant with PSA standards
• Ensure policies and procedures are adhered to at all times
• Checking of claims to ensure all claims are paid accordingly
• Make sure all paperwork are properly managed and filed correctly to assist with audits
• Carry out periodical audits as required to ensure that the warranty team are compliant
• Manage all warranty debtors, discuss with team to address any issues across all dealers
• Ensuring all parts are returned, communicate parts returns required to relevant dealership
• Managing warranty parts return in a timely manner, ensure that all returns are documented
• Coach technicians and customer advisors in processes and procedures
• Ensure job cards are correctly documented
• Bring attention of the Aftersales Manager where there are any issues in process or quality
• Regular update meetings with Aftersales Manager to improve warranty quality and performance
• Assist and support the Finance department in their duties as and when required by the Financial Controller
• Register all warranty policies

Qualifications

• Minimum of two years’ experience as a Warranty Administrator
• Strong communication skills
• Comfortable speaking with people
• Experience using a Dealer Management System
• Autoline experience is an advantage
• Proficiency with Outlook, Word and Excel
• Experience or supervisory skills are beneficial

Benefits

• Salary up to £33k
• Manufacturer owned dealership opportunity
• Company Car Scheme: opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tire cover included
• Company Discounts: exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services and tyres
• Pension: generous employer contribution up to 7%
• Annual Holiday: 22 days of leave, increasing to 26 with continued service, plus bank holidays
• Reward Gateway: comprehensive discount portal boasting over 500 deals
• Family‑Friendly Policies: enhanced maternity, paternity and adoption leave provisions
• Employee Assistance Programme: access to counselling, practical information and digital resources
• Occupational Health: commitment to highest level of physical, mental and social well‑being
• Personal Accident Insurance: worldwide cover as part of the benefits package
• Training Opportunities: access to training initiatives and e‑learning resources
• Shared Incentive Plan: opportunity to invest in the Stellantis Group
• Health Cash Plan: policy allows members to claim a percentage of daily health expenses
• Access to Technician Upskill Programme
• Toolbox Insurance
• Paid sick leave upon completion of the probationary period

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any reasonable adjustments for the recruitment process.