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- Tasks: Join our team as a Call Centre Operator, handling customer enquiries and ensuring top-notch service.
- Company: Be part of Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and exclusive discounts on new cars.
- Other info: Access training opportunities and enjoy a supportive, family-friendly workplace.
- Why this job: Experience a fast-paced environment where no two days are the same and make a real impact.
- Qualifications: 1 year of experience in automotive call centres or parts distribution is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Call Centre Operator based in our Parts North West hub: Unit B Hibernia Way, Trafford Park, Stretford, Manchester M32 0ZD. A competitive bonus OTE of up to £31.7k+ Manufacturer owned dealership opportunity.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at our Parts North West hub. This is a great opportunity for you to become a key member of our busy parts hub. As a Call Centre Operator you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers' needs are met.
Become an expert in our OE & Aftermarket products offerings to our customers. Good communication skills and telephone manner with the ability to sell and upsell products. Ensure accuracy of invoicing and estimating. Build relationships with customers aiming to win sales, improve margins and have excellent customer service. Ensure all calls are handled in a timely manner. Participate in promotions and campaigns. Utilise relevant business data to understand the opportunities across all customer types and products. Be aware of current business processes and suggest improvements to increase efficiency and service. Support the development and implementation of strategies to improve profitability and efficiency. Provide technical & logistical assistance as well as handling all customer requests.
A Day in the Life
A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along.
Let’s Work Together
We’re ideally looking for an automotive Call Centre Operator with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our Call Centre Operators are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Call Centre Operator in Manchester employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stellantis &You. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! As a Call Centre Operator, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with handling calls, answering questions, and upselling products. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your customer service skills! During the interview, share examples of how you've gone above and beyond for customers in the past. Highlight your ability to build relationships and provide excellent service – that's what this role is all about!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re keen on the role!
We think you need these skills to ace Call Centre Operator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Operator role. Highlight your relevant experience in parts distribution or automotive logistics, and don’t forget to showcase your communication skills and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Stellantis &You. Mention specific examples of how you've met customer needs in previous roles and how you can contribute to our busy parts hub.
Showcase Your Technical Skills: Since you'll be dealing with OE & Aftermarket products, make sure to mention any technical skills or experience you have. If you've worked with databases or have a knack for understanding automotive parts, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Products
Familiarise yourself with the OE and aftermarket products that Stellantis offers. Being able to discuss these confidently will show your expertise and enthusiasm for the role, making you stand out as a candidate.
✨Master Your Communication Skills
Since you'll be the first point of contact for customers, practice your telephone manner. Role-play common scenarios with a friend or family member to ensure you can handle inquiries smoothly and professionally.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've improved processes or resolved customer issues in previous roles. This will demonstrate your ability to contribute to efficiency and service improvements at the Parts North West hub.
✨Be Ready for a Fast-Paced Environment
Understand that the role involves handling multiple calls and requests simultaneously. During the interview, express your adaptability and readiness to thrive in a dynamic setting, highlighting any relevant experiences.