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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them through their journey with us.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, bonuses, company car scheme, and fantastic discounts.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: A valid UK driving licence and great communication skills are essential.
- Other info: Dynamic team environment with opportunities for training and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Customer Advisor based in our Maidstone dealership: Cuxton Rd, Maidstone ME15 9YF, United Kingdom. A competitive bonus OTE of up to £43k+ and a full valid UK driving licence are required for this role.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its iconic brands. We are committed to fostering individual growth and recognise the hard work of our people with an industry-leading benefits package alongside competitive salary and bonus.
Benefits
- Company Car Scheme – up to two branded vehicles with insurance, servicing and breakdown & tyre cover.
- Company Discounts on new cars, MOT, body shop, parts, services and tyres.
- Employer pension contribution up to 7%.
- Annual holiday – 22 days to start, rising to 26 with continued service, plus bank holidays.
- Reward Gateway discount portal with over 500 deals.
- Family-friendly maternity, paternity and adoption leave provisions.
- Employee Assistance Programme – counselling and digital resources.
- Occupational Health support.
- Worldwide personal accident insurance.
- Training opportunities and e-learning resources.
- Shared Incentive Plan – invest in the Stellantis Group.
- Health Cash Plan – claim a percentage of daily health expenses.
Role Overview
This is a key position within our Aftersales team at the Maidstone dealership. The Customer Advisor is the main link between our customers and technicians, guiding each customer through the Stellantis & You customer journey.
Responsibilities
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell additional work advised through the Vehicle Health Check process.
- Quote and sell Service Plans to retain customers.
- Estimate repair costs and times.
- Resolve concerns when repairs are suggested.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices and take payments.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis receives the Defence Employer Recognition Scheme (ERS) Gold Award. Please contact our recruitment team if you require reasonable adjustments for any part of the recruitment process.
Customer Advisor- FTC Maternity Cover in Maidstone employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor- FTC Maternity Cover in Maidstone
✨Tip Number 1
Get to know the company! Research Stellantis &You and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, clear communication is key. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Stellantis &You family.
We think you need these skills to ace Customer Advisor- FTC Maternity Cover in Maidstone
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we do at Stellantis &You!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you understand Stellantis &You's values and the role of a Customer Advisor. Familiarise yourself with their digital systems and processes, as well as the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about how you resolved issues or guided someone through a process, as this will demonstrate your ability to connect with customers.
✨Be Ready to Sell
Since part of the role involves proposing additional work and selling Service Plans, come prepared with strategies on how you would approach these tasks. Think of ways to highlight the benefits of services to customers and be ready to discuss how you’ve successfully upsold in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured for a Customer Advisor. It’s a great way to engage and leave a lasting impression.
