At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance in our dealership.
- Company: Join Stellantis, a leading manufacturer with a commitment to innovation and inclusivity.
- Benefits: Enjoy a company car, competitive salary, generous pension, and exclusive discounts.
- Other info: Access training opportunities and enjoy a supportive work culture focused on wellbeing.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in a busy dealership and passion for customer service are essential.
The predicted salary is between 40000 - 50000 £ per year.
- Aftersales Manager based in our Maidstone Dealership: Cuxton Rd, Maidstone ME15 9YF
- A competitive performance bonus
- Manufacturer owned dealership opportunity.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Overview
As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Responsibilities
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
- Day in the Life
‘The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same.
Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting.’
Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we’re on track with our short, medium and long term goals.
My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle‑free, thereby earning excellent feedback and justifying a fair price for our services.
This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success.
I lead by example and foster a supportive environment where every team member feels valued and confident in their roles.
I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives.
This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Qualifications
- Previous experience working in a busy dealership environment.
- Managing a team of a minimum of 20.
- Multi‑brand experience and passion for providing excellent customer service and developing a team that delivers commercial success.
- Equal Employment Opportunity Statement
Stellantis is proud to be an equal opportunity employer.
We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
#J-18808-Ljbffr
