At a Glance
- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis & You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and extensive employee benefits.
- Other info: Access training opportunities and enjoy a supportive, inclusive workplace.
- Why this job: Advance your career in a premium environment while making a real difference for customers.
- Qualifications: 2+ years as a customer advisor and a valid UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Senior Customer Advisor based in our Leicester Central dealership: 91 Abbey Ln, Leicester LE4 5QU
Qualifications
- A full valid UK driving licence is required for this role.
- A minimum of 2 years experience as a customer advisor within a main dealership service department is required.
About Stellantis & You
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We are committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Customer Advisor Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Leicester Central dealership as we’re on the lookout for a Senior Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.
Responsibilities
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
Additional Customer Advisor Responsibilities
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together
We are looking for an experienced automotive Senior Customer Advisor.
Equality & Recruitment
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Senior Customer Advisor in Leicester employer: Stellantis &You UK
Stellantis &You UK is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and growth. With competitive salaries, performance bonuses, and a range of benefits including a company car scheme and health cash plan, employees are supported in their professional development through extensive training opportunities, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis or similar companies. A friendly chat can sometimes lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Stellantis & You and its brands. Knowing the ins and outs of their services and values will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Practice your customer service skills! As a Senior Customer Advisor, you'll need to demonstrate your ability to communicate effectively. Role-play common scenarios with a friend to sharpen your responses and show off your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stellantis family and ready to take on the challenge.
We think you need these skills to ace Senior Customer Advisor in Leicester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2+ years of experience as a customer advisor in a dealership. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our digitalisation strategy and customer journey focus.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, products, and recent news. This will show your genuine interest in the company and help you connect your experience as a customer advisor to their specific needs.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially your experience in a dealership service department. Highlight specific examples where you resolved customer issues or improved service processes. This will demonstrate your capability and readiness for the Senior Customer Advisor role.
✨Practice Your Communication Skills
As a key link between customers and technicians, strong communication is essential. Practice articulating complex information clearly and concisely. You might even want to role-play common customer scenarios to showcase your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, digitalisation strategy, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
