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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive workshop performance.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and generous holiday allowance.
- Other info: We value diversity and offer excellent training opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in a busy dealership and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Workshop Controller based at our Hatfield Dealership: 1 Great North Rd., Hatfield AL9 5JA. Manufacturer owned dealership opportunity.
About Us: Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Benefits:
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Generous employer pension contribution of up to 7%.
- Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
- Single Private Medical Reward Gateway: Access to Reward Gateway with over 500 deals.
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Counselling, practical information, and digital resources.
- Occupational Health: Focus on physical, mental, and social well-being.
- Personal Accident Insurance: Worldwide personal accident cover.
- Training Opportunities: Training initiatives and e-learning resources.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group through the shared incentive plan.
- Health Cash Plan: Members can claim a percentage of daily health expenses.
- Paid sick leave on probation.
As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service. A Workshop Controller will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success. To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Workshop Controller in Hatfield employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Stellantis or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Stellantis & You. Know their brands, values, and recent news. This shows you're genuinely interested and ready to contribute to their success as a Workshop Controller.
✨Tip Number 3
Practice common interview questions related to team management and customer service. Think of examples from your past experiences that highlight your skills in driving performance and delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities directly from Stellantis & You.
We think you need these skills to ace Workshop Controller in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in a busy dealership environment and any specific achievements that showcase your ability to drive performance and deliver exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how you can contribute to our team at Stellantis &You. Be sure to mention your leadership skills and commitment to developing your team.
Showcase Your Digital Skills: Since we're adopting new digital systems, it's important to highlight any experience you have with digital tools or processes. Let us know how you've used technology to improve efficiency or customer service in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, recent news, and the specific role of a Workshop Controller. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight how you motivated others and achieved results, as this will resonate well with the interviewers.
✨Customer Service is Key
Since exceptional customer service is a big part of the role, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would maintain high standards of service while driving commercial success in the workshop.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and digitalisation strategies. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.