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- Tasks: Be the vital link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, company car scheme, discounts, and generous holiday leave.
- Other info: Access training opportunities and enjoy a supportive, inclusive workplace.
- Why this job: Advance your career in a premium environment while making a real difference for customers.
- Qualifications: Experience in customer service, preferably in the automotive industry.
The predicted salary is between 30000 - 40000 £ per year.
Customer Advisor based in our Bristol Cribbs Causeway dealership: Lysander Rd, Patchway, Bristol BS10 7UD, United Kingdom. A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: upon completion of Probationary period.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Bristol Cribbs Causeway dealership as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment.
As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey. A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Let’s Work together:
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor in England employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in England
✨Tip Number 1
Get to know the company! Research Stellantis &You and its brands. Understanding their values and culture will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, clear communication is key. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with any digital tools or systems mentioned in the job description. Being comfortable with technology will set you apart and demonstrate your readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Stellantis &You family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re genuinely excited about the role of Customer Advisor and how you can contribute to our team at Stellantis &You.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Advisor.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand, so keep it simple and professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Before the interview, make sure you research Stellantis &You and its brands. Familiarise yourself with their values, products, and services. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Practice articulating your thoughts and experiences clearly. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Be Ready for Role-Specific Questions
Expect questions about customer service scenarios, such as how you would handle a difficult customer or explain repair costs. Think of specific situations from your past experience that demonstrate your problem-solving skills and ability to sell additional services.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the role and aligns with the premium image of Stellantis &You. A neat appearance can set a positive tone right from the start.