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- Tasks: Join our dynamic team as a Call Centre Operator, handling customer enquiries and ensuring top-notch service.
- Company: Be part of Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, generous holiday, and exclusive discounts.
- Other info: Join a supportive team with excellent career growth opportunities and a commitment to employee wellbeing.
- Why this job: Make a real impact in a fast-paced environment while developing your skills in the automotive industry.
- Qualifications: 1 year of experience in a similar role and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Call Centre Operator Based in our Parts South West hub: Unit 18 St Modwen Park, Avonmouth, Bristol BS11 8AZ, United Kingdom. Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
Additional Benefits:
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at our Parts South West hub. This is a great opportunity for you to become a key member of our busy parts hub. As a Call Centre Operator you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers' needs are met.
In this role you will also:
- Become an expert in our OE & Aftermarket products offerings to our customers.
- Good communication skills and telephone manner with the ability to sell and upsell products.
- Ensure accuracy of invoicing and estimating.
- Build relationships with customers aiming to win sales, improve margins and have excellent customer service.
- Ensure all calls are handled in a timely manner.
- Participate in promotions and campaigns.
- Utilise relevant business data to understand the opportunities across all customer types and products.
- Be aware of current business processes and suggest improvements to increase efficiency and service.
- Support the development and implementation of strategies to improve profitability and efficiency.
- Provide technical & logistical assistance as well as handling all customer requests.
A Day in the Life
A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along.
Let’s Work together
We’re ideally looking for an automotive Call Centre Operator with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet.
Working in this critical customer facing role, our Call Centre Operators are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Call Center Operator in England employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stellantis &You. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be a Call Centre Operator, it's crucial to have a friendly and professional phone manner. Try role-playing with a friend or family member to get comfortable handling different types of calls and queries.
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you've successfully upsold products in the past. Think of specific examples where you’ve turned a simple inquiry into a sale, as this will demonstrate your ability to meet customer needs effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Call Center Operator in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Operator role. Highlight your relevant experience in automotive parts distribution and customer service, as this will show us you’re a great fit for our team.
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with customers over the phone.
Highlight Your Technical Know-How: Mention any experience you have with database packages or other relevant software. We want to see that you can handle the technical aspects of the job, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Products
Before the interview, make sure you familiarise yourself with Stellantis' OE and aftermarket products. Being able to discuss these confidently will show your potential employer that you're serious about the role and understand what you'll be selling.
✨Practice Your Communication Skills
As a Call Centre Operator, communication is key. Practise speaking clearly and confidently over the phone. You might even want to role-play common customer scenarios with a friend to get comfortable with upselling and handling inquiries.
✨Show Your Team Spirit
This role involves working closely with other departments, so be prepared to discuss how you’ve collaborated in past roles. Share examples of how you’ve contributed to team success and improved customer service, as this will highlight your ability to work well in a fast-paced environment.
✨Be Ready for Technical Questions
Brush up on your technical knowledge related to parts distribution and automotive logistics. Expect questions that assess your problem-solving skills and ability to provide technical assistance. Showing that you can think on your feet will impress your interviewers.