At a Glance
- Tasks: Engage with customers, sell services, and ensure satisfaction through clear communication.
- Company: Join Stellantis, a leading automotive company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, company car scheme, and extensive employee discounts.
- Other info: Access training resources and enjoy family-friendly policies in a supportive environment.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
Location: Stellantis & You Peugeot Edgware
Contract: Permanent Full Time
Salary: OTE £35,000
Role Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family‑Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow‑up contact.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices and take payments.
Additional Information: Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor (South inner M25) in Edgware employer: Stellantis &You UK
Stellantis &You UK is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and growth. With competitive salaries, performance bonuses, and a range of benefits including a company car scheme and health cash plan, employees are supported in their professional development through extensive training opportunities, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (South inner M25) in Edgware
✨Tip Number 1
Get to know the company! Research Stellantis & You and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, clear communication is key. Role-play with a friend or family member to get comfortable discussing customer service scenarios and how you'd handle them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Stellantis team.
We think you need these skills to ace Customer Advisor (South inner M25) in Edgware
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with what we’re looking for in a Customer Advisor.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stellantis &You UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities like communicating with customers, quoting service plans, and resolving concerns. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is crucial. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully communicated with customers or colleagues to resolve issues or provide information.
✨Embrace Digital Tools
Stellantis is focusing on digitalisation, so be prepared to discuss your experience with digital systems. If you've used any customer relationship management (CRM) tools or other digital platforms, mention them. Showing that you're tech-savvy will give you an edge in the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how they measure customer satisfaction. This not only shows your interest but also helps you determine if Stellantis is the right fit for you.
