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- Tasks: Join our team as a Customer Relations Co-ordinator, handling orders and customer complaints.
- Company: Stellantis &You is a leading automotive dealership committed to customer satisfaction.
- Benefits: Enjoy perks like a company car scheme, exclusive discounts, and generous annual leave.
- Why this job: Be part of a dynamic team focused on improving customer service and making a real impact.
- Qualifications: Previous experience in a Parts role and a full driving licence are required.
- Other info: We celebrate diversity and are an equal opportunity employer.
The predicted salary is between 30000 - 42000 £ per year.
Role Summary
Location: Stellantis &You Peugeot Manchester
Contract: Permanent Full Time
Salary: Competitive
Customer Relations Co-ordinator (Midlands/North)
An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our parts team. As a Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints, planning, initiating and promoting CSI initiatives with the operating manager.
Role Benefits
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Generous employer pension contribution of up to 7%.
- Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our discount portal with over 500 deals.
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Counselling and wellbeing resources.
- Occupational Health: Commitment to physical, mental and social wellbeing for Stellantis &You UK employees.
- Personal Accident Insurance: Worldwide personal accident cover.
- Training Opportunities: Training initiatives and e-learning resources.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
- Health Cash Plan: Reimbursement of health expenses as part of the benefits package.
- Paid sick leave on probationary period.
Role Description
- Examine all major transactions weekly to determine and propose how customer service may be improved.
- Work with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager to ensure agreed levels of customer service are maintained and all SLAs are adhered to.
- Monitor the quality of customer service using relevant market intelligence.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others to achieve a satisfactory conclusion.
- Ensure compliance with commercial legislation, Health and Safety, and internal safety procedures.
- Identify gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
- Provide advice and assistance to team members.
Let`s Work Together
To excel in this Customer Relations Coordinator position, previous experience in a Parts role within a different automobile network is required. A full driving licence and computer skills (word processing, databases, email, and internet) are also required.
Stellantis is proud to be an equal opportunity employer and is committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is accredited with the Defence Employer Recognition Scheme (ERS) Gold Award for pledging and supporting the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or require reasonable adjustments for any part of the recruitment process.
Apply For This Role
How would you like to be contacted?
Telephone, Email, or SMS
Benefits of a career with Stellantis &You UK
We consider Stellantis &You UK to be more than just a workplace; it is a platform for building a successful career. Benefits include:
- Company car scheme – up to two vehicles
- Competitive performance bonus (role dependent)
- Up to 7% Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
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Customer Relations Co-ordinator (Midlands/North) employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Co-ordinator (Midlands/North)
✨Tip Number 1
Familiarise yourself with the Stellantis brand and its customer service philosophy. Understanding their approach to customer relations will help you align your responses during interviews and demonstrate your commitment to their values.
✨Tip Number 2
Network with current or former employees of Stellantis &You. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to handle customer complaints and improve service quality. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Stay updated on the latest trends in customer service within the automotive industry. Showing that you are knowledgeable about current practices and innovations can impress your interviewers and demonstrate your proactive approach.
We think you need these skills to ace Customer Relations Co-ordinator (Midlands/North)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and parts roles within the automotive industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints sensitively. Mention specific examples of how you've improved customer satisfaction in previous roles.
Highlight Relevant Skills: Emphasise your computer skills, including proficiency in word processing and database management. Mention your full driving licence and any other qualifications that align with the job requirements.
Follow Application Instructions: Ensure you complete all sections of the application form accurately. Double-check that you have uploaded your CV in the correct format (PDF or Word) and answered all eligibility questions.
How to prepare for a job interview at Stellantis &You UK
✨Research the Company
Before your interview, take some time to learn about Stellantis &You and their values. Understanding their commitment to customer service and employee well-being will help you align your answers with their expectations.
✨Prepare for Customer Scenarios
As a Customer Relations Co-ordinator, you'll need to handle complaints and improve customer service. Think of examples from your past experience where you've successfully resolved issues or enhanced customer satisfaction.
✨Showcase Your Technical Skills
Since the role requires computer skills, be ready to discuss your experience with word processing and database packages. You might even want to mention any specific software you've used in previous roles that could be relevant.
✨Demonstrate Team Collaboration
This position involves working closely with various managers and team members. Be prepared to share examples of how you've effectively collaborated in a team setting to achieve common goals, especially in a customer service context.
