Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Relations Co-ordinator, handling orders and customer complaints.
- Company: Stellantis &You is part of a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy perks like a company car scheme, discounts, generous holiday, and wellness support.
- Why this job: Be a key player in enhancing customer service and making a real impact in the automotive industry.
- Qualifications: Previous experience in a parts role and a full driving licence are required.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom
- Manufacturer owned opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Customer Relations Co-ordinator Role Overview:
An exciting new opportunity has come up here at Manchester. This is a great opportunity for you to become a key member of our parts team.
As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager.
A Customer Relations Co-ordinator will also:
- Examine all major transactions weekly to determine and propose how customer service may be improved.
- In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
- Constantly monitor the quality of customer service, utilising all relevant market intelligence.
- Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
- Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
- Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
- Provide advice, and assistance to team members
Let’s Work together:
To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
#J-18808-Ljbffr
Customer Relations Co-ordinator employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Co-ordinator
✨Tip Number 1
Familiarise yourself with Stellantis &You's brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Network with current employees or alumni who have worked in similar roles within the automotive industry. They can provide valuable insights into the company culture and expectations for the Customer Relations Co-ordinator position.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints or improved customer service in previous roles. This will demonstrate your problem-solving skills and ability to maintain high service standards.
✨Tip Number 4
Research common challenges faced in customer relations within the automotive sector. Being knowledgeable about these issues will allow you to propose thoughtful solutions during your interview, showcasing your proactive approach.
We think you need these skills to ace Customer Relations Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Co-ordinator. Familiarise yourself with the key tasks such as processing orders, handling customer complaints, and promoting customer satisfaction initiatives.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or parts roles within the automotive industry. Emphasise skills that align with the job description, such as problem-solving, communication, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relations and your understanding of Stellantis &You's values. Mention specific examples from your past experiences that demonstrate your ability to handle customer complaints and improve service quality.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stellantis &You UK
✨Research Stellantis &You
Before your interview, take some time to learn about Stellantis &You and its various brands. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Relations Co-ordinator, you'll need to handle customer complaints and improve service quality. Prepare examples from your past experiences where you've successfully resolved issues or enhanced customer satisfaction to demonstrate your skills.
✨Showcase Your Teamwork Skills
This role involves working closely with various team members, including the Parts and Accessories Sales Manager. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute to a positive team environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the team's goals, challenges they face, or opportunities for professional development within Stellantis &You.
