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- Tasks: Become a key link between customers and technicians, guiding them through their journey.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, discounts, and generous holiday leave.
- Why this job: Advance your career in a premium environment while making a real impact on customer satisfaction.
- Qualifications: Experience in automotive customer service and a valid UK driving licence required.
- Other info: Stellantis is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 24000 - 42000 £ per year.
Role Summary
Location: Stellantis &You Nottingham
Contract: Fixed Term Contract
Salary: Up to £28000 basic salary, OTE £33000
Apply Online Back to results
Customer Advisor
Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Role Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\\\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life
“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.”
Let\\\’s Work Together
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Apply For This Role
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Do you hold a full driving license? Yes / No
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Benefits
We consider Stellantis &You UK to be more than just a workplace; it\\\’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme – up to two vehicles
- Highly competitive performance bonus (role dependant)
- Up to 7 % Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts – through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You's range of brands and services. Understanding the specifics of each brand will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, particularly in the automotive sector. Being able to showcase your experience in resolving customer concerns and upselling services will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you can adapt to new digital systems and processes. Stellantis &You is focusing on digitalisation, so demonstrating your tech-savviness will be a big plus.
✨Tip Number 4
Network with current employees or reach out to the hiring manager via direct message. This can give you insights into the company culture and expectations, making you a more informed candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Advisor position. Tailor your application to highlight relevant experience and skills that align with what Stellantis &You is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in the automotive sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to communicate effectively and resolve customer issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stellantis &You that attract you, such as their commitment to employee development or their diverse range of brands. Make sure to explain how your skills and experiences make you a great fit for the Customer Advisor role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You. Familiarise yourself with their brands and values, as well as their commitment to customer service. This will help you demonstrate your genuine interest in the company during the interview.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. This will highlight your ability to convey information clearly and resolve issues efficiently.
✨Prepare for Role-Specific Questions
Expect questions related to customer service scenarios, such as handling complaints or upselling services. Think of specific instances from your previous experience where you successfully navigated similar situations, and be ready to discuss them.
✨Demonstrate Adaptability
Stellantis &You is focusing on digitalisation, so be prepared to discuss your experience with new technologies or processes. Highlight your willingness to learn and adapt to new systems, which is crucial for success in this role.
