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- Tasks: Join our Stockport dealership as a Customer Advisor, guiding customers through their automotive journey.
- Company: Stellantis &You is part of a global automotive leader with iconic brands like Jeep and Fiat.
- Benefits: Enjoy a competitive salary, company car scheme, discounts, generous holiday, and wellness support.
- Why this job: Be the face of our Aftersales team in a fast-paced, rewarding environment with growth opportunities.
- Qualifications: A full valid UK driving licence and experience in automotive customer service are required.
- Other info: We value diversity and are committed to equal employment opportunities for all.
The predicted salary is between 26000 - 31000 £ per year.
This role is based in our Stockport dealership: 110 Buxton Rd, Heaviley, Stockport SK2 6PL, United Kingdom.
Base salary of £26,000 with a competitive bonus OTE £31,000. A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people, offering an industry-leading benefits package alongside our competitive salary and bonus.
Benefits
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services.
- Pension: Generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway: Access to a comprehensive discount portal with over 500 deals.
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Access to counselling, practical information, and digital resources.
- Occupational Health: Promoting and maintaining the highest degree of well-being for our employees.
- Personal Accident Insurance: Worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access to training initiatives and e-learning resources for professional development.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
- Health Cash Plan: Insurance policy allowing members to claim a percentage of their daily health expenses.
Role Overview
This is a great opportunity to become a key member of our Aftersales team. As a Customer Advisor, you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
In this role you will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life
No two days are the same for a Customer Advisor. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. This is a fast-paced and rewarding job, with the opportunity to develop a career.
Let’s Work Together
We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer, committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You's range of brands and services. Understanding the specific offerings of Abarth, Alfa Romeo, Citroen, and others will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, particularly in a fast-paced environment. Think about examples from your past experiences where you've successfully resolved customer issues or improved their satisfaction, as these will be valuable to discuss.
✨Tip Number 3
Prepare to discuss how you would adopt new digital systems and processes. Research common digital tools used in automotive aftersales and think about how you can contribute to the company's digitalisation strategy.
✨Tip Number 4
Show enthusiasm for the role by thinking about how you can contribute to customer retention through service plans and follow-up communications. Be ready to share ideas on how to enhance customer satisfaction and loyalty.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise skills such as communication, problem-solving, and familiarity with digital systems, as these are crucial for the Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific experiences where you successfully resolved customer issues or improved satisfaction, aligning with Stellantis &You's commitment to customer care.
Highlight Relevant Skills: In your application, clearly outline skills that match the job description, such as estimating repair costs, quoting service plans, and using digital tools. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Customer Advisor who communicates with customers and colleagues.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You and its various brands. Understanding their values, mission, and recent developments will help you align your answers with what they are looking for in a Customer Advisor.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in resolving issues or providing updates.
✨Familiarise Yourself with Digital Tools
Since the role involves adopting new digital systems, be ready to discuss any experience you have with similar tools. If you don’t have direct experience, express your willingness to learn and adapt quickly.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role, such as estimating repair costs or handling complaints. Practising your responses will help you feel more confident during the interview.
