At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, performance bonuses, company car scheme, and extensive benefits.
- Other info: Embrace a culture of growth and well-being with excellent career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in aftersales and team management in a busy dealership is essential.
The predicted salary is between 40000 - 50000 £ per year.
Aftersales Manager based in our Croydon Dealership: 15 Progress Way, Croydon CR0 4XD. A competitive performance bonus Manufacturer owned dealership opportunity.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at Croydon. This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Responsibilities
In this role you will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
‘The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do. Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.’
Qualifications
We are looking for an Aftersales professional with multi brand experience and a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment and managing a team of a minimum of 20.
Equal Opportunity Statement
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Aftersales Manager: Drive Service Excellence & Growth in Croydon employer: Stellantis &You UK
Stellantis &You is an exceptional employer located in Croydon, offering a vibrant work culture that prioritises employee growth and well-being. With an industry-leading benefits package, including a competitive performance bonus, generous holiday allowance, and extensive training opportunities, we empower our team to excel in their roles while enjoying a supportive environment. Join us to be part of a dynamic dealership team where your contributions are valued and rewarded, making a meaningful impact on customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager: Drive Service Excellence & Growth in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Stellantis &You. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and their brands. Understand their values and how you can contribute to their mission of service excellence. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in managing teams and driving performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Aftersales Manager position.
We think you need these skills to ace Aftersales Manager: Drive Service Excellence & Growth in Croydon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Aftersales Manager role shine through. We want to see your passion for customer service and team development, so share specific examples of how you've excelled in these areas before.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your multi-brand experience and any relevant achievements that align with the responsibilities mentioned. We love seeing how your background fits with our goals!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Croydon dealership.
How to prepare for a job interview at Stellantis &You UK
✨Know Your Numbers
As an Aftersales Manager, you'll be expected to monitor Key Performance Indicators (KPIs). Brush up on relevant metrics like efficiency rates and customer satisfaction scores. Being able to discuss how you've improved these in past roles will show your potential employer that you understand the importance of performance in a dealership.
✨Showcase Your Leadership Style
This role requires leading a team of at least 20 people. Be prepared to share examples of how you've motivated teams in the past. Discuss specific strategies you've used to foster a supportive environment and how you’ve helped team members grow in their roles. This will demonstrate your capability to lead effectively.
✨Embrace Digitalisation
Stellantis &You is keen on adopting new digital systems. Familiarise yourself with current trends in automotive digitalisation and be ready to discuss how you've implemented or adapted to new technologies in previous positions. Showing enthusiasm for digital transformation can set you apart from other candidates.
✨Customer Service is Key
Exceptional customer service is at the heart of this role. Prepare to share stories about how you've gone above and beyond for customers in the past. Highlight any initiatives you've led that improved customer satisfaction or streamlined processes, as this aligns perfectly with the dealership's goals.
