At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy competitive salary, performance bonuses, company car scheme, and generous holiday leave.
- Other info: Access extensive training opportunities and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in a busy dealership and passion for customer service are essential.
The predicted salary is between 40000 - 50000 £ per year.
Based in our Croydon Dealership: 15 Progress Way, Croydon CR0 4XD. A competitive performance bonus Manufacturer owned dealership opportunity.
About Us
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits:
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave: Upon completion of Probationary period.
Role Overview
An exciting new opportunity has come up here at Croydon. This is a great opportunity for you to become a key member of our dealership team. As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
Responsibilities:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day in the Life
The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals. My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do. Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Qualifications
We are looking for an Aftersales professional with multi brand experience and a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment and managing a team of a minimum of 20.
Equal Opportunity Statement
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Aftersales Manager in Croydon employer: Stellantis &You UK
Stellantis &You is an exceptional employer located in Croydon, offering a vibrant work culture that prioritises individual growth and team collaboration. With an industry-leading benefits package, including a competitive salary, generous holiday allowance, and extensive training opportunities, employees are empowered to thrive both personally and professionally. The dealership fosters a supportive environment where every team member is valued, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Stellantis &You. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Stellantis &You and its brands. Knowing the ins and outs of their operations will show you’re genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Aftersales Manager role. Highlight your leadership skills and how you’ve driven performance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Stellantis &You family!
We think you need these skills to ace Aftersales Manager in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how you can contribute to our dealership's success. Be genuine and let your personality come through – we love to see that!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven performance and improved customer satisfaction in previous roles. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, products, and recent news. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance. Use specific metrics or outcomes to illustrate your impact.
✨Emphasise Customer Service Excellence
Since this role revolves around delivering exceptional customer service, be ready to discuss your approach to customer satisfaction. Share stories that highlight your ability to resolve issues and enhance the customer journey, aligning with the dealership's commitment to service.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. Think about how you would handle challenges like underperforming team members or implementing new digital systems. Practising these scenarios can help you articulate your thought process clearly.
