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For Companies At a Glance
- Tasks: Guide customers through their automotive journey and ensure top-notch service.
- Company: Premier automotive manufacturer with a focus on customer satisfaction.
- Benefits: Competitive bonus structure, comprehensive benefits package, and career growth.
- Why this job: Be the vital link between customers and technicians in a dynamic environment.
- Qualifications: Full valid UK driving licence and excellent communication skills.
- Other info: Join a team that values customer experience and offers exciting opportunities.
The predicted salary is between 28800 - 42000 £ per year.
A premier automotive manufacturer is seeking a Customer Advisor for their Crawley dealership. In this role, you will guide customers through the Stellantis &You customer journey, acting as a vital link between customers and technicians.
Responsibilities include:
- Communicating with customers
- Selling Service Plans
- Ensuring customer satisfaction
A full valid UK driving licence is essential. This position offers a competitive bonus structure of up to £33k, alongside a comprehensive benefits package.
Automotive Customer Advisor – Aftersales & Benefits in Crawley employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Customer Advisor – Aftersales & Benefits in Crawley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to connect with customers effectively. Role-play with a friend or family member to get comfortable with discussing service plans and addressing customer concerns.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company culture. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Automotive Customer Advisor – Aftersales & Benefits in Crawley
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for the automotive industry shine through. We want to see how your enthusiasm can translate into helping our customers navigate their journey with us.
Highlight Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re looking for someone who can communicate effectively and ensure customer satisfaction, so share examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and explain how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Stellantis &You UK
✨Know Your Stuff
Familiarise yourself with the Stellantis &You customer journey. Understand the services offered and be ready to discuss how you can enhance customer satisfaction. This shows your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Advisor, you'll need to communicate effectively with both customers and technicians. Prepare examples of how you've successfully resolved customer issues or improved communication in previous roles. This will demonstrate your ability to bridge the gap between technical and non-technical parties.
✨Highlight Your Sales Experience
Since selling Service Plans is part of the job, come prepared with examples of your sales achievements. Whether it's upselling in a previous position or meeting targets, showcasing your sales skills will make you stand out as a candidate.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling an unhappy customer or explaining a complex service plan. Practise your responses to these scenarios, focusing on how you would ensure customer satisfaction while maintaining a positive relationship with the team.
